Live Helper Chat 3.53
19 November 2020
Live Helper Chat version 3.53 is now available.
Upgrading to Live Helper Chat 3.53
Live Helper Chat 3.53 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply Live Helper Chat updates as new versions are released, or use Installatron's Clone feature to duplicate an existing Live Helper Chat install to test the 3.53 upgrade prior to applying it live. Get started managing your Live Helper Chat installations with Installatron
What's New in Live Helper Chat 3.53
3.53
Bug Fixes and Changes
- Inactive chats for logged operator and active chats for logged operator stats in departments widget.
- Live helper chat will work perfectly fine on devices where cookies, session storage and popups are disabled.
- Popup refocus did not worked from react app.
- Previous messages will be shown also for proactive invitation.
- Pending chats wait time was calculated from start chat time, but in case bot transfer after some time it should be based on time since chat become pending.
- Departments stats will be ordered by active chats number instead of pending one.
3.52
Bug Fixes and Changes
- Support for a browser with cookie, sessionStorage disabled.
- Inactive chats statistic. This change was needed because auto assigned can exclude inactive chats. In that scenario statistic is misleading.
- Offline form now can be without an e-mail field. So you can configure it to be with e-mail either phone.
3.51
Bug Fixes and Changes
- Departments statistic widget will have a new columns.
- Bot chats - number of active bot chats
- Load column - `hard limit` - `active chats` (`soft limit` - `active chats`)
- `Hard limit` - is the sum of max chats value of logged operators who were active during last 5 minutes
- `Active chats` - number of active chats in department or department group
- `Soft limit` - is the sum of max chats of operators who were active during last 10 minutes.
- Group chats list in departments statistic widget
- If you have `php-resque` extension running. Departments statistic will be calculate in the background.
- Changed background color of chat tab/left chat.
- Rest API to fetch chat information https://api.livehelperchat.com/#/chat/get_restapi_chat__chat_id_
- Check is audio is available on device.
- Separate backend and frontend scripts. Performance improvement.
- Frontend errors tracking in audit log. category - js, source - lhc. It has to be enabled in audit configuration.
- Option to tell LHC are we running under proxy. Avoids faking IP address. https://doc.livehelperchat.com/docs/blocking/#live-helper-chat-does-not-detect-ip
- If archived chat group chat table does not exists. Ignore.
- Bot changes to handle previous process https://github.com/LiveHelperChat/livehelperchat/issues/1579
- `Typing until` bot response fixes for a new widget.