Live Helper Chat 3.23
12 July 2019
Live Helper Chat version 3.23 is now available (major release).
Upgrading to Live Helper Chat 3.23
Live Helper Chat 3.23 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply Live Helper Chat updates as new versions are released, or use Installatron's Clone feature to duplicate an existing Live Helper Chat install to test the 3.23 upgrade prior to applying it live. Get started managing your Live Helper Chat installations with Installatron
What's New in Live Helper Chat 3.23
3.23
- Proactive invitations now support Injecting HTML directly in website. Useful if you want to show let say some custom modal window then mouse leaves a page.
- Canned messages now supports HTML Injection also. So you can send like HTML body to website.
3.22
- New element in bot to restrict execute specific trigger defined number of times.
3.21
- Now in bot configuration you can select what bot logic it should include. So one bot can combine multiple bot's logic.
- Option to have background worker for footprint updates. Useful if footprint table is huge.
- Rest api chat's fetching methods has delay attribute which can be used. To fetch chats only older than x seconds.
- Bot now have new element which can search on chat start event. Useful combining various chat start logic.
- Sort in bot fixed if two elements one by another is same type.
3.20
- Bot translations now can have separate images. So bot identity can be fully overridden now.
3.19
- Bot now can have translations. Usefull if you want have one bot, but a little bit different texts by department.
- Copy messages now can include or exclude system messages.
- Mobile invitations. On mobile devices icon will be shown that there is unread messages.
3.18
- Option in file upload configurator to setup meta tag clean up. Upon files upload from operators meta tag information for images can be removed.
- Updated messages style so that images won't have bubble background if message is only smile it also won't have bubble background.
- Additional chat columns now support object attributes. Additional can be turned of separately for chat and online visitors.
3.17
- Now in options you can set should be cookie set only for domain where javascript is embedded or also subdomains. Default behaviour does not change. This can be controlled also from js embed code directly also.
- Updated PHPMailer
3.16
- Operators now will have ability to have their own personal themes. To operators role has to be assigned (Themes) "lhtheme" (Allow operators have their own personal back office theme)"personaltheme"
- Various other changes related to bootstrap 4 migration.
3.15
- Audit log functionality.
- Bootstrap 4.1.2, this is quite still early release. So if notice any design issues, let me know.
- Canned messages now have toolbar for easier images insert.
- New messages styles
- Tooltip removed from dashboard items. You should click (i) icon to preview chat information.
3.14
- Various bot improvements. More flexible rules for triggers matching. Termination of bot workflow in the middle of sequence.
- Bot conditions check.
3.13
- Various bot improvements. Intent detection by matching rules. Possibility to plug in various AI engines in the future.
3.12
- Events will store how many times it was executed so extension can forbid executing it second time.
3.11
- Option to have custom columns in dashboard chat lists based on additional chat data; additional_data.<key || identifier>; chat_variable.<key || identifier>
- Custom priority based on additional chat data.
3.10
- Remote API Keys support, this feature can be used by external API
- Custom arguments based on javascript variables existing in embedded page. No need to generate custom Live Helper Chat code. You just define what variable should check LHC
- Avoid PHP Sessions concurrent conditions if Redis is used as PHP Sessions handler.
- Various bot improvements. New Datatype
3.09
- Password requirements configuration options
- Option to have expirable password so after n days operators would have to change their password.
3.08
- Back office styling options
- Option to have custom default messages box height
- option to have custom default operators number in list
3.07
- Google re-captcha option for login page.
3.06
- Option to have custom text in themes for text like "You are number {number} in the queue. Please wait..."
- Option to set default order for pending chats. Chat configuration -> Misc -> "Make default pending chats order from old to new"
- Proactive invitation feature to have custom design for proactive invitation. Still not completed. But fields is presented already.
- Proactive invitations if have same priority will be used randomly. So A/B testing will make sense.
- Gulp library updated.
3.05
- Filter online visitors by Country and Time On Site
3.04
- Proactive campaigns will be kept as long as online visitors records.
- Option to configure how long to keep department availability statistic.
3.03
- Proactive chats A/B testing with campaign feature
- Proactive chat efficiency tracking statistic. To track conversion rate.
3.02
- Chat lists will include proactive invitation filtering options
- Statistic windows also will include invitation filtering options
3.01
- Auto assign enhancement. It can try to assign chats matching operators languages first. It can be per department enable/disabled
- Auto refresh window for operators then version is updated.
3.00
- Various bot enhancements. Attribute element.
- Option to setup automatic chat closing for active/pending/bot chats; Responsible cron; php cron.php -s site_admin -c cron/workflow
- Additional data attribute included in XLS export
- Auto responder can send bot custom message.
- Video type for bot
- Allow to see generated bot syntax from bot builder interface
- Option to have auto uppercase sentences in operator interface.
- Rest api enhancements
- Option to set how long chat can be opened after he was closed.
- Show correct online status on widget minimization.
2.99
- New themes could not be saved.
- Updated GEO ip detection section. Freegeoip was retired by owner.
- Bot enhancements and subscription integration.
- Auto responder can take bot trigger and sends it's meta data as additional data within message. Usefull if you want to show visitor Subscribe button.
- Performance improvements be refactoring lh_chat table indexes.
- Clicking subscribe button will show message in user messages window.
- Updating user statistic in high load environment causes table locks. Added retry to that part.
- Option to set referrer in google translations service integration.
2.98
- Web push notifications for visitors.
- Themes import allowed to upload php files. Security report by https://sentry.co.com
2.97
- Option to set bot/trigger for proactive invitation.
- Possible to search by subjects in chats list and in statistic will be represented chart.
- Various bot improvements/fixes.