HESK 3.2.0
3 March 2021
HESK version 3.2.0 is now available (major release).
Upgrading to HESK 3.2.0
HESK 3.2.0 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply HESK updates as new versions are released, or use Installatron's Clone feature to duplicate an existing HESK install to test the 3.2.0 upgrade prior to applying it live. Get started managing your HESK installations with Installatron
What's New in HESK 3.2.0
Security
- security: fixed persistent XSS, reported by Charley Celice of Quorum Cyber (www)
Changes
- tickets can now have a due date set
- added support for HTML-formatted ticket messages/replies (staff only)
- added links to filter tickets by assignment/due soon/overdue quickly
- do not update "lastchange" timestamp on Resolved tickets when deleting a user or category
- support for %%SITE_TITLE%% in email subjects
- improved button text display on non-English versions
- added an easy way to load an extra custom CSS file to Hesk admin
- staff can now change ticket category when submitting a ticket
- staff can now set ticket (customer) language when submitting a ticket
- cron files can now have an access key set to authorize web access
- minor styling and usability changes
Bug Fixes
- fix: make sure ticket list always has clickable links in mobile view
- fix: ticket list mismatch after deleting a custom field
- fix: check if JSON is enabled when installing/updating Hesk
- fix: bulk ticket actions select vertical scroll bar off-screen on some mobile devices
- fix: set cookie SameSite attribute to "None" if Hesk is allowed to be displayed in frames
- fix: message encoding issue when previewing service messages
- fix: properly escape edge-case HTML special characters and backslashes
- fix: "Can unban ips" permission should also enable "Can ban ips"
- fix: email notification setting when someone adds a note not respected
- fix: respect custom field position when editing a ticket
- fix: properly encode CDATA closing tag