HESK 3.1.0
8 April 2020
HESK version 3.1.0 is now available (major release).
Upgrading to HESK 3.1.0
HESK 3.1.0 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply HESK updates as new versions are released, or use Installatron's Clone feature to duplicate an existing HESK install to test the 3.1.0 upgrade prior to applying it live. Get started managing your HESK installations with Installatron
What's New in HESK 3.1.0
- choose the desired ticket reply hiding logic
- added tooltips to action icons without a label
- descriptive timestamps in ticket details (e.g., 5 hours ago)
- improved ticket content readability, including adjustable max-width
- improved formatting of WYSIWYG-generated content
- improved customer-side display in Internet Explorer 9
- security: fixed a reflected XSS, reported by Mostafa Gamal & Ahmed Sherif
- fix: hide the link to Export tickets page if the user has no export permission
- fix: HTML header code printed twice on the knowledgebase results page
- fix: properly strip slashes and encode HTML in service messages
- fix: custom text and hidden fields don't display a default value in admin panel > New ticket
- fix: custom text field maxlength not working in customer side
- fix: ticket replies not hidden correctly with "Newest reply at top"
- fix: if a settings label is long it doesn't align nicely
- fix: some hard-coded text cannot be translated
- fix: show full custom field names in customer submit a ticket form
- fix: when multiple languages are allowed, cannot add a custom status
- fix: when multiple languages are allowed, editing a custom field shows empty field names
- fix: IMAP "Keep a copy" checkbox not saving
- fix: cannot allow single char attachment extensions
- minor styling and usability changes