HESK 2.8.1
1 July 2018
HESK version 2.8.1 is now available (major release).
Upgrading to HESK 2.8.1
HESK 2.8.1 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply HESK updates as new versions are released, or use Installatron's Clone feature to duplicate an existing HESK install to test the 2.8.1 upgrade prior to applying it live. Get started managing your HESK installations with Installatron
What's New in HESK 2.8.1
2.8.1
Bug Fixes
- fix: update assignedby column when doing bulk assignments
- fix: add a unique Message-ID header to outgoing emails
2.8.0
Highlights
- removed PHP 7.2 depreciated functions
- minimum required PHP version increased to 5.3
- bulk assign tickets form the ticket list
- bulk print tickets form the ticket list
- added tools for anonymizing tickets
- find tickets by customer IP address
- added support for Invisible reCAPTCHA
- removed reCAPTCHA V1 (discontinued by Google)
- staff can re-send email notifications for tickets
- dropped time difference calculation, using timezones
- new staff permission: can view tickets he/she assigned others
- export to Excel now works for individual and selected tickets
- fix: IMAP fetching ticket history log shows POP3 fetching
- fix: IMAP connection test fails if the password contains a backslash
- disable IMAP fetching if PHP was compiled without IMAP support
- warn if a user's email address matches the POP3/IMAP fetching address
- notice if "From:" email doesn't match SMTP sever email address
- new "First name" tag for email templates and canned responses
- minor UI improvements (ticket action buttons)