Live Helper Chat 4.76
9 December 2025
Live Helper Chat version 4.76 is now available.
Upgrading to Live Helper Chat 4.76
Live Helper Chat 4.76 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply Live Helper Chat updates as new versions are released, or use Installatron's Clone feature to duplicate an existing Live Helper Chat install to test the 4.76 upgrade prior to applying it live. Get started managing your Live Helper Chat installations with Installatron
What's New in Live Helper Chat 4.76
Mail Conversation System Enhancements
- Added pending import functionality for mail import retries with automatic retry mechanism
- New `lhc_mailconv_pending_import` table for tracking failed mail imports
- Manual import interface for retrying failed email imports
- Improved IMAP retry logic for handling temporary failures
Message Masking and Security
- Added message ghosting for sensitive information protection when guardrails are enabled
- Operators without permission to see full messages will not see just-sent messages
- Enhanced regex rules with optional name field and optional replacement variable
- Additional masking options for PII protection
- Improved guardrails validation for sensitive information
Widget Theme Configuration
- Added `wtop` option for widget position from top spacing control
- Enhanced widget positioning options for better layout flexibility
Tab Navigation and UX
- Improved tab state persistence for chats and mails
- Direct API implementation for remembering tab states
- Enhanced tab navigation across multiple interfaces
Pre-chat Form Conditions
- Added conditions support for maintenance mode in pre-chat forms
- Enhanced validator logic for conditional maintenance mode display
Developer Documentation
- Comprehensive copilot instructions reorganization
- Added detailed integration points documentation
- New data flows, testing strategies, and security model documentation
- Domain-specific guides for API, auth, bot, caching, config, data-layer, departments, events, extensions, routing, UI, and users
Bug Fixes and Improvements
- Improved error handling for robustness and better user experience
- Enhanced cache management and clearing functionality
- Various sync and performance improvements