Live Helper Chat 4.73
3 November 2025
Live Helper Chat version 4.73 is now available.
Upgrading to Live Helper Chat 4.73
Live Helper Chat 4.73 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply Live Helper Chat updates as new versions are released, or use Installatron's Clone feature to duplicate an existing Live Helper Chat install to test the 4.73 upgrade prior to applying it live. Get started managing your Live Helper Chat installations with Installatron
What's New in Live Helper Chat 4.73
4.73
Bug Fixes
- Only priority field was missed for grouping operation and disabled user flow.
4.72
Operator Assignment and Priority Management
- Added 'only_priority' feature for operator assignment allowing operators to receive only chats with specific priority levels
- Enhanced chat priority search functionality in the back office
- Improved UX for priority display with better visual indicators
- Added priority filtering to chat search panel
- Refactored department group saving process with transactions for improved error handling and data integrity
Proactive Invitations System Enhancements
- Implemented per-session invitation support for all invitation types
- Enhanced dynamic invitation logic with better state management
- Improved invitation expiration handling with proper cleanup of invitation_id
- Added automatic invitation reset for returning visitors
- Enhanced invitation seen count tracking for better analytics
- Updated UX for invitation management with better visual feedback
- Implemented operator message reset when invitation is assigned
- Added filtering for online operators by their status
Bot System and Conditions
- Added support for mathematical parsing in bot conditions for complex logic evaluation
- Implemented {rnumber} variable support for random number generation
- Enhanced NodeTriggerActionConditions with execution notices and theme fetching
- Added debugging capabilities for specific trigger output
- Improved bot message translation handling to assume visitor language
- Added CSS class support for bot holder elements
- Enhanced match event handling in bot workflows
- Added presence checking for variables before processing
Canned Messages and Variables
- Implemented replaceable variable option to canned messages with change logging
- Added default replaceable variable method for consistent variable handling
- Enhanced variable replacement process with better error handling
- Added support for context-aware variable replacement
Mail Conversation System Improvements
- Enhanced mail conversation handling and storage management
- Added option to include mail body in forward e-mail while skipping in reply
- Implemented copy e-mail function for easier message handling
- Added option to copy raw message body for debugging
- Implemented sender address length limitation for better database handling
- Enhanced search functionality with improved filters
- Added JSON view for better debugging of mail conversations
- Implemented option to split messages into separate API calls for mixed content handling
- Added support for debugging specific messages
- Improved IMAP connection testing with shorter timeouts
- Enhanced header value handling and exclusion of debug messages from system logs
- PDF Checking for suspicious content
Survey and Widget Enhancements
- Implemented survey styling through widget themes for better customization
- Enabled CSS cache for survey to improve loading performance
- Updated widget version to 263 with enhanced cookie handling
- Added support for subject filter override in surveys
- Implemented subject title override capability
Chat System Improvements
- Added bulk fetching for pending messages in chat sync for better performance
- Implemented whisper message support for private operator notes
- Added context menu support for previous messages
- Enhanced UI with various fixes and spacing adjustments
- Improved online dashboard tab persistence as default view
- Added reset functionality for online visitors filter on widget filters reset action
- PDF Checking for suspicious content
User Interface and Experience
- Implemented editor options for better content management
- Enhanced form height for improved usability
- Added minimize text printing functionality
- Improved spacing and layout adjustments throughout the interface
- Enhanced auto responder debugging with better object visibility
REST API and Protocol Management
- Added REST API protocol choosing option for flexible integration
- Enhanced header value handling and skip functionality
- Improved error messaging with more precise error descriptions
System Configuration and Permissions
- Added missing permissions for various operations
- Enhanced permission checking throughout the system
- Implemented database version limit validation (minimum 60)
- Updated database version tracking
Bug Fixes and Improvements
- Fixed issue #2321 related to system functionality
- Addressed discussion #2320 with appropriate fixes
- Improved invitation logic with multiple fixes
- Enhanced variable presence checking before processing
- Fixed translation issues for empty messages
- Corrected method echo behavior in debug output
- Various UX fixes and improvements throughout the application