Live Helper Chat 4.71
29 September 2025
Live Helper Chat version 4.71 is now available.
Upgrading to Live Helper Chat 4.71
Live Helper Chat 4.71 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply Live Helper Chat updates as new versions are released, or use Installatron's Clone feature to duplicate an existing Live Helper Chat install to test the 4.71 upgrade prior to applying it live. Get started managing your Live Helper Chat installations with Installatron
What's New in Live Helper Chat 4.71
Department Management and User Administration
- Enhanced department group statistics modal for better oversight of group performance
- Implemented read-only status toggle for department assignments with visual feedback
- Added confirmation modal for assigned department edits to prevent accidental changes
- Improved user department management with transaction handling for data integrity
- Added utility to cleanup orphan departments and maintain database consistency
- Enhanced department assignment UI with better UX and simultaneous request prevention
- Added filtering for users by assigned departments for improved navigation
- Implemented department limitation handling and cache version updates on changes
- Added red/green color indicators for operator online status visibility
Bot System and Webhook Improvements
- Enhanced bot conditions handling with condition identifiers for better query filtering
- Updated trigger link display to show bot name alongside trigger name for clarity
- Disabled cache for bot actions and conditions to ensure real-time updates
- Added 'single_event' support to webhook functionality for better event handling
- Implemented webhook search panel with filtering capabilities for easier management
- Added event field to webhook search panel and configuration options
- Enhanced bot trigger validation with improved button assignment verification
- Added support for conditional text generation in bot responses
- Implemented 'sub_source' parameter to sendBotResponse for better tracking
- Added option to check chat status after REST API calls
File Management and Image Processing
- Added HEIC image conversion support in verifyaccess.php for modern image formats
- Implemented file download restrictions and settings to mail conversation module
- Enhanced image verification process with re-verification features
- Added modal display for attached image files with better user experience
- Implemented resize support for form files to optimize storage and performance
- Added option to download files inline with modal interface
- Enhanced file extension detection and validation for security
- Added fallback options when browser cannot render images
- Implemented option to ignore specific image files during verification
- Added resize functionality for large mail message screenshots
Chat System and Message Handling
- Added system message indicating when chat was accepted by operator
- Enhanced image handling and conditions in the chat system
- Implemented separate events for messages added via incoming webhooks
- Added loading spinner overlay to main widget for better user feedback
- Enhanced form submission experience with spinner on submit button
- Added option to inherit start chat form settings for consistency
- Improved message handling with better error display and validation
- Enhanced chat search capabilities with message ID search functionality
- Added support for raw file embed syntax in chat messages
- Implemented conditional text generation for dynamic responses
Security and Performance Improvements
- Implemented strict locking mechanisms for critical operations
- Added transaction handling for operator transfers and chat attribute updates
- Enhanced permission checking in export functions for better security
- Implemented proper transaction handling for icon operations
- Added cache clearing mechanisms for improved performance
- Enhanced error handling for failed file downloads and operations
- Implemented audit log truncation option from back office
- Added better logging for auto assignment operations and error tracking
- Enhanced REST API with option to skip empty body requests
User Interface and Experience Enhancements
- Enhanced department assignment functionality with improved UI feedback
- Added 'user-select-none' class to labels for better user experience
- Implemented lazy load option for widget theme optimization
- Added argument titles to command execution for better clarity
- Enhanced form styling with improved input field appearance
- Added link to documentation for better user guidance
- Updated React app version with enhanced network failure handling
- Improved checkbox re-enabling logic after request completion
- Added nowrap styling for department group lists for better display
System Maintenance and Bug Fixes
- Fixed issue #2298, #2304, #2305, #2306 addressing various system bugs
- Updated dependencies and php-imap reference for security and compatibility
- Enhanced error handling for non-existing users in reports
- Fixed replacement process and edge case scenarios
- Improved file type validation and extension setting for known formats
- Fixed undefined display issues in pending wait time calculations
- Enhanced aggregation queries by removing duplicates for better performance
- Updated default translations for better internationalization support