Live Helper Chat 4.69
29 July 2025
Live Helper Chat version 4.69 is now available.
Upgrading to Live Helper Chat 4.69
Live Helper Chat 4.69 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply Live Helper Chat updates as new versions are released, or use Installatron's Clone feature to duplicate an existing Live Helper Chat install to test the 4.69 upgrade prior to applying it live. Get started managing your Live Helper Chat installations with Installatron
What's New in Live Helper Chat 4.69
File and Image Preview System Enhancement
- Implemented comprehensive file and image preview functionality before sending to operator
- Added temporary file handling with new `tmp` field in `lh_chat_file` table
- Enhanced widget React components to support file preview with better user experience
- File attachments are now rendered at the top of messages for better visibility
- Improved file upload workflow with progress indicators and preview capabilities
- This enhancement prepares the foundation for future OpenAI Responses API for images implementation
Widget and Chat Interface Improvements
- Enhanced attachment rendering system with dedicated top-level templates
- Improved AI-generated content checks and validation
- Better file uploader component with enhanced preview functionality
- Optimized widget React components for better performance and user experience
- Enhanced chat file handling with improved meta message rendering
Department and Chat Management Enhancements
- Added support for using department alias when provided in chat widget and status checks
- Improved department handling logic for better chat routing
- Enhanced chat widget functionality with streamlined department selection
Export and Data Handling Improvements
- Fixed JSON export formatting with proper UTF-8 charset headers for Unicode support and pretty printing (#2283)
- Enhanced bot export functionality with correct content-type headers
- Improved REST API export with proper encoding
- Better theme export handling with Unicode support
File Configuration and Management
- Added new file configuration options for better file handling control
- Enhanced file upload settings with improved validation and processing
- Better integration between file upload API and widget components
- Improved file metadata handling and storage
Technical Infrastructure Improvements
- Updated database structure with new temporary file handling capabilities
- Enhanced widget REST API endpoints for better file and chat management
- Improved translation support and internationalization
User Experience Enhancements
- Streamlined file attachment workflow with instant preview
- Better visual feedback for file operations
- Enhanced message rendering with improved attachment display
- Optimized loading and rendering performance for file-heavy conversations
