Live Helper Chat 4.03

12 May 2022

Live Helper Chat version 4.03 is now available.

Upgrading to Live Helper Chat 4.03

What's New in Live Helper Chat 4.03

• Option to save bot response as template or quickly copy from another trigger.
  
• Option to save trigger events as template.
  
• If widget theme was used and theme has an image it should override bot logo.
  

• Visitors can download now chat as txt file. Can be turned off in the chat configuration.
  
• Bot quick reply buttons now have option to set custom css class and icon content. Usefull while developing custom theme and using custom font.
  
• Survey widget state will have an operator profile shown.
  
• Various small changes for the widget modal windows. Paddings, button styles.
  
• Mobile app was not transferring chat to another operator.
  
• More CSS classes for widget elements to override them with custom CSS.
  

• Option to skip event listener.
  
• Custom event for Rest API call for external logging.
  

• Option to cache Rest API request. Usefull if Rest API behaves just as intent, sentiment analysis because responses are always the same.
  

• Message aggregation for sentiment analysis per message implementation.
  
• Small security fix
  
• Possibility in statistic group by operator
  

• Option to share your views with other operators.
  
• Scroll was at incorrect place in case message area was hidden.
  
• Various other changes including security ones.
  

• Search by phone.
  
• Security fixes. Update highly recommended.
  
• Improvements to dashboard request frequency.
  
• Edge case widget hide/show scenario fixes. Was not possible to close the proactive invitation if the status widget was acting as a close button.
  
• An operator will be in text grey (online operators widget) if he can't write to any department assigned.
  
• Visitor hold option. You can pause autoresponder for the `visitor not replying` if you know that visitor will take time looking for info.
  
• Delete action should wait until the request is done.
  
• The mobile app supports live online/offline status monitoring.
  
• The dashboard left column will be always visible on any other page of LHC. Possible to hide/show it.
  
• Admin chat interface will render presented buttons for the visitors.
  
• The audit log list will have a quick view option as a modal window.
  
• The audit log will store all messages as JSON if not a string passed.
  
• Online operator counter in the online operator's widget. Will show exact number of operator whois online and has write permission.
  
• More complex `secrethash` value generation during install. I would suggest for the existing installation just write it a quite long complex string with various special characters.