Live Helper Chat 3.85

13 October 2021

Live Helper Chat version 3.85 is now available.

Upgrading to Live Helper Chat 3.85

What's New in Live Helper Chat 3.85

• There is new event you can fire to trigger google analytics events directly from custom HTML of your widget. https://doc.livehelperchat.com/docs/javascript-arguments#track-custom-event
  
• Now you can explicitly control what one operator can change in other operator departments. https://doc.livehelperchat.com/docs/users/account-edit
  
• In password change requirements you can force users to logout after certain period of last login. https://doc.livehelperchat.com/docs/users/password-requirements/
  
• You can automatically disable operator if from their last login passed X number of days.
  
• In password requirements you can set bunch of other requirements for the password.
  
• Read only departments groups https://doc.livehelperchat.com/docs/users/account-edit/
  

• You can set view as passive, so it won't be updated in the background and will save resources.
  
• User menu layout change and few options to change directly.
  

• Views - you can save a search as view and see always updated results in My views.
  
• Forms now can update chat attributes. https://doc.livehelperchat.com/docs/modules/forms
  

• Canned messages usage statistic collecting option. Can be activated in statistic configuration tab. `Collect canned messages usage statistic`
  
• Security fixes. All these were CSFR based issues which does not have much usage in real life scenario unless you account is already compromised. None of them are related to action which could be coused by visitor visiting your website. Update is still recommended.
  
• Integrated https://www.abstractapi.com/ip-geolocation-api as geo detection provider.
  

• Custom replaceable variables which you can define in back office. They also allow to set custom value based on chat attributes. They are handled in bot responses also.
  
• Now you can block visitors by their e-mail address. Usefull in case you are passing this information.
  

• Few tables records were migrate to bigint(20)
  
• Live Helper Chat will no longer require operator to relogin for permission/assigned department changes to take effect
  
• Performance improvement regarding hashtag workflow in canned messages/bugfix also
  

• Canned messages can have subjects now su upon usage these subjects will be auto added to the chats.
  
• Canned messages will have list of max 50 items returned.
  

• Option to blink active chat if visitor is waiting to log response from the operator
  
• Chat routing will allow to forward chat directly to department.
  
• Statistic will allow to export directly to CSV
  
• Chat list export will have more fields in exported file
  

• Now you can send invitation message to mass users at once.
  
• You can filter online visitors who are connected to website only. Using nodejshelper extension this gives live view who is connected.
  
• Canned messages now can be assigned to more than one department.
  
• Private messages between operators will have a sound now.
  
• Canned messages import/export will support tags now.
  
• Users import will have more fields to prefill now.
  
• Department list will be sorted by same order as in the widget filters.