HESK 3.7.0
5 January 2026
HESK version 3.7.0 is now available (major release).
Upgrading to HESK 3.7.0
HESK 3.7.0 can be updated to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply HESK updates as new versions are released, or use Installatron's Clone feature to duplicate an existing HESK install to test the 3.7.0 upgrade prior to moving it live with Installatron's Sync funtionality. Get started managing HESK with Installatron
What's New in HESK 3.7.0
New Features and Changes
- staff permission groups for easier application of permission combinations
- option to allow staff to use nicknames instead of their real names for customer interactions
- you can now deactivate help desk users (staff/administrators) instead of deleting them
- select which columns to display in the customer (public) side ticket list
- you can now modify customer (public) side colors from the admin panel
- improved handling of customer names when customer accounts are disabled
- improved detection of replying customer when multiple customers are copied on a ticket
- mute email addresses (accept tickets, but don't send any email notifications)
- in email to ticket functions, copied contacts (To and Cc) can be included as ticket followers
- automatically order categories by name or ID
- link selected tickets in bulk
- link tickets using ticket number or tracking ID
- merge customer accounts
- download or delete selected attachments
- work-around for PHP 8.5 depreciated functions
- show customer name in ticket history log instead of "Customer"
- option to show full email addresses in the staff tickets table
- you can now force extending staff and customer sessions using an iframe trick
- added a tool for clearing Hesk cache
- edit head/header/footer files from admin panel
- choose multiple categories in the "Show tickets" and "Find tickets" forms
- additional settings for browser autocomplete and remembering custom field data
- additional data included in ticket exports (number of replies, reply messages)
Bug Fixes
- "Download all" ignoring files with duplicate names
- processing incoming emails fails if the stream starts with a UTF-8 BOM
- don't change the ticket last updated timestamp when a blank customer IP is updated
- missing ticket customer data in an expired session with auto-login case
- don't pass a non-string to password_verify
- hard-coded admin path in email settings
- the "Bookmarks" quick link is not colored when selected
- priority drop-down selects are missing colored flag icons
- SQL error when re-sending emails of an unassigned ticket without collaborators