Update Feed

HESK 3.6.4

19 August 2025

HESK version 3.6.4 is now available.

Upgrading to HESK 3.6.4

HESK 3.6.4 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply HESK updates as new versions are released, or use Installatron's Clone feature to duplicate an existing HESK install to test the 3.6.4 upgrade prior to applying it live. Get started managing your HESK installations with Installatron

What's New in HESK 3.6.4

3.6.4

Bug Fixes

a public article in a private sub-category appears on the knowledgebase.php page
possible incorrect count of valid MFA backup codes shown in admin panel
PHP 8.4 deprecates implicitly nullable types (MFA module)
don't pass a null value to setcookie()

3.6.3

Bug Fixes

knowledgebase rating not working anymore

3.6.2

Bug Fixes

datepicker in admin panel not working correctly on mobile devices
permission combinations trigger a wrong ticket count in the ticket list
ignore emails from email addresses registered in Hesk settings to prevent loops
the "Submit as" button is not working when "Time worked" is turned off
script execution time limit calculation ignored by a fixed value
hide the "Add a reply" link for staff with no reply permission
cannot lock tickets with "Can resolve tickets" but without "Edit ticket replies" permission
linked anonymized tickets now displayed, remove links when anonymizing
don't redirect staff to the submitted ticket it if no permission to view it
wrong ticket count for users with limited permissions on manage status and priority pages

Changes

minor UI changes