Update Feed

HESK 3.6.1

25 June 2025

HESK version 3.6.1 is now available (major release).

Upgrading to HESK 3.6.1

HESK 3.6.1 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply HESK updates as new versions are released, or use Installatron's Clone feature to duplicate an existing HESK install to test the 3.6.1 upgrade prior to applying it live. Get started managing your HESK installations with Installatron

What's New in HESK 3.6.1

3.6.1

Bug Fixes and Changes
- fix: cannot translate "Unlink" button text
- fix: hard-coded database table prefix in Manage customers
- fix: SQL error when adding a note to a ticket assigned to someone else with no collaborators
- fix: remove collaborators from tickets when their category access is revoked
- fix: linking tickets not working with some custom date formats
- fix: cannot create multiple customers with no email in admin panel
- minor UI changes

3.6.0

Bug Fixes and Changes
- [CLOUD ONLY] Recurring tickets: automatically create predefined tickets
- multiple staff on a ticket; tickets can now have one owner and multiple collaborators
- linked tickets; you can link several tickets together to easier track tickets related to the same issue
- create custom ticket priorities, manage built-in priorities
- file attachments can be added directly to emails instead of linked to
- you can now select the desired IMAP mailbox when fetching emails using IMAP
- auto-install additional language packs if the server permissions allow it
- improved ADA Compliance, thanks to Sam Shelby of AlumniOnline Web Services LLC (www)
- allow MFA Authenticator App registration with cURL disabled (manual code entry)
- MFA can now be forced for help desk staff and/or customers
- remind users that XML is required for Rich text (HTML) ticket replies
- staff that cannot manage categories can now at least view them
- choose what to do with tickets when deleting a customer
- simplified favicon to a single favicon.ico file
- fix: disable ticket submission when files are being uploaded
- fix: bulk delete customer registrations not working correctly
- fix: detect Nginx HTTP_X_FORWARDED_PROTO https
- fix: missing include in public-side fatal error messages
- fix: spaces in custom drop-down values prevent correct value select
- fix: customer email address matching should be case-insensitive when piping
- fix: public KB articles and categories within a private parent category should be private
- fix: cached SQL queries could cause different results order between pages
- fix: u_name and u_email not cleared when anonymizing tickets
- fix: Javascript error when "Time worked" is disabled
- updated TinyMCE to 7.9.1