HESK 3.5.2
20 January 2025
HESK version 3.5.2 is now available.
Upgrading to HESK 3.5.2
HESK 3.5.2 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply HESK updates as new versions are released, or use Installatron's Clone feature to duplicate an existing HESK install to test the 3.5.2 upgrade prior to applying it live. Get started managing your HESK installations with Installatron
What's New in HESK 3.5.2
Bug Fixes and Changes
- you can now copy the customer email and IP address when viewing details from admin ticket
- when submitting a ticket from admin panel, the category assign settings are now used to select default owner
- added ticket subject tag for use in canned responses
- provide a way for customers to change their preferred default language
- fix: query searches by customer in replies can take a long time
- fix: SQL error when retrieving existing ticket IDs in MySQL strict mode
- fix: the "View all customers (but not manage them)" permission not showing customers
- fix: suppress admin panel submit a ticket PHP notices when Debug mode is activated
- fix: very long email IDs can be truncated when inserted into the database
- fix: allow additional characters in MySQL password
- fix: customer emails sent in default, not selected language
- fix: customer auto-login not working correctly in a specific case
- fix: preserve selected language when closing the email template edit modal
- fix: customer not always logged out automatically after password change