HESK 2.5.1
8 August 2013
HESK version 2.5.1 is now available.
Upgrading to HESK 2.5.1
HESK 2.5.1 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply HESK updates as new versions are released, or use Installatron's Clone feature to duplicate an existing HESK install to test the 2.5.1 upgrade prior to applying it live. Get started managing your HESK installations with Installatron
What's New in HESK 2.5.1
- added "Updated" value to the export of tickets to Excel
- added support for exporting tickets in Zip without Zip library enabled
- added two new email template tags: %%CREATED%% and %%UPDATED%%
- reduced memory usage in knowledgebase article suggestion, search and display
- set last replier name to the email sender name with email piping/POP3 fetching
- show "Open" and "Resolved" ticket count in reports by user and by category
- fixed HTML quoted printable chars causing problems in non UTF-8 emails
- fixed Javascript encoding of UTF-8 URL query parts
- fixed behavior of hesk_isEmailLoop() function
- remove invalid UTF-8 bytes from submitted text
- improved parsing of incoming email messages
- delete temporary email files on errors