Value delivered through optimised-to-suit Managed Web Hosting Solutions backed by Australian Technical Account Management and enterprise-grade infrastructure behind the scenes. We aim to weaponise your business and its clients using high performing Linux systems & locals who actually get it. Australian family-owned and trading more than 1 decade now, our clients come first.

Daring to be different, we take a best-practices and relationship-driven approach to everything we do. Dare to be bold!

You need to be an unstoppable force online 24/7. Tech-wise, we utilise enterprise-grade kit, an optical fibre network – and legendary Australian Technical Account Management. Our systems and network infrastructure are owned and operated by our parent, The Network Crew Pty Ltd. Australian-owned.

Merlot only offers Fully Managed Servers, where we make sure all aspects are running nicely for each and every website and system. They’re all based on Linux, running their own kernels (KVM/QEMU flexibility), with a bundle of open-source server services running on top (Emails, Databases, FTP and so on) monitored 24/7.

We take serious pride in what we’ve built – a refined set of systems, configured thoughtfully to allow our clients to do what they need, when they need, how they need. If you stumble unto anything that has you thinking “I’d do this differently”, we’re the type to be very open to the feedback – and act on it if it’ll help people.

All software licensing is included in our per-server pricing, which includes a set count of cPanel accounts. No hidden fees, no “oh actually you need this and that”, just effective and respectful service backed by legendary Technical Account Management – your dedicated Australian, available to help you one-on-one as you need them.

Going above and beyond Technical Support, our Australian Engineers are on-hand to assist as you need them – get in touch with a query, a curiosity, a concern.

Our modus operandi is clear in how we do this: relentlessly client-focused, honest and human service, transparent operations, keep smiling & challenging the norm.

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