HESK 2.7.3
4 September 2017
HESK version 2.7.3 is now available (major release).
Upgrading to HESK 2.7.3
HESK 2.7.3 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply HESK updates as new versions are released, or use Installatron's Clone feature to duplicate an existing HESK install to test the 2.7.3 upgrade prior to applying it live. Get started managing your HESK installations with Installatron
What's New in HESK 2.7.3
2.7.3
- added meta robots "noindex, nofollow" tag to admin pages
- hide KB functionality from customer side if no public articles
- upload additional attachments when editing a ticket (up to allowed limit)
- modified client IP detection to enable detecting proxy connections
- improved display logic for top and latest public KB articles
- improved handling of PHP/MySQL timezone difference
- added new pages to allowed admin panel redirects
- updated HTML Purifier and allowed URI Schemes
- delete some cached files when saving settings
- fix: missing collations in MySQL prior to 5.6
- fix: missing statuses in ticket ID reminder email
- fix: issues with emails that contain a single quote
- fix: wrong custom date field value saved in some timezones
- fix: extra line when using a hidden custom field after message
- fix: session expired issue in very old PHP versions with register_globals on
2.7.2
- fix: suppress warnings when check for update without cURL fails
- fix: MySQL strict mode issue when upgrading an old Hesk version
- fix: Content-Security-Policy flags setTimeout string as unsafe-eval
- fix: searching tickets disabled status New in show tickets form
- fix: do not overwrite the text/javascript header in tcal.php
- detect additional "noreply" addresses
- respect category order in ticket list group/order by category
- don't list KB articles under "latest" if they are already listed under "top"
- moved help desk title/URL under general settings to avoid confusion
- modified some default settings (does not affect updates)
2.7.1
- fix: don't modify ticket "Last updated" when updating HESK to 2.7.x
2.7.0
- custom fields have been improved significantly:
- translate title
- change display order
- tie them to specific categories
- private (staff only) custom fields supported
- mark as required for everyone or just for customers
- checkboxes now require only a single option (before: two)
- increased number of available custom fields to 50
- improved interface and moved under "Tools"
- do not show double punctuation in forms
- new types: date, email, hidden
- you can now create custom ticket statuses
- improved language loading (fallback if not found, custom text)
- automatically reload pages with list of tickets every X seconds/minutes
- require tickets to be assigned before staff is able to reply to them (option)
- implemented IMAP fetching (import emails to tickets from an IMAP email server)
- email templates can now be modified from the Admin panel (Tools > Email templates)
- removed LIMIT 1 from SQL UPDATE/DELETE statements to avoid replication warnings
- in "Tickets per user" report show how many tickets a user has submitted
- in admin panel show a link to the public knowledgebase article location
- added head.txt for custom code to be included before tag
- delete knowledgebase articles from the "Edit article" page
- moved temporary files out of attachments folder
- new staff permissions:
- can resolve tickets
- can submit tickets to any category
- can move tickets to any category
- ticket message can be set to not required
- ticket subject can be set to not required
- ticket email can be set to not required
- HESK can now force SSL connections
- fix: JS function argument default values are not available before ES6
- fix: wrong order of ticket list column titles when a required column is missing
- fix: return back to the previous page after editing KB articles from List private/draft articles
- fix: remember opened ticket when changing display language in customer ticket view
2.6.8
- fix: wrong form title when editing service messages
- fix: removed some missing and/or mismatched HTML tags
- fix: modify SQL database table structure to work with strict mode
- security: fixed an issue, reported by Sven Morgenroth from Netsparker (www)
- security: various security improvements, reported by Mohammed Abdulqader Abobaker Al-saggaf (www)
- misc: updated few third party libraries