osTicket 1.9.7
3 April 2015
osTicket version 1.9.7 is now available (security release).
Upgrading to osTicket 1.9.7
osTicket 1.9.7 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply osTicket updates as new versions are released, or use Installatron's Clone feature to duplicate an existing osTicket install to test the 1.9.7 upgrade prior to applying it live. Get started managing your osTicket installations with Installatron
What's New in osTicket 1.9.7
Enhancements
- Remote IP is logged for staff replies (#1846)
- Add option to require client login to view knowledge base (#1851)
- Internal activity alert, replacing the internal note alert, includes alerts of responses made by other agents (#1865)
- Email system now uses LF instead of CRLF as the default (#1909)
- Mass actions for user directory (#1924)
- Unassign tickets on transfer if current assignee is not a member of the new department and the department has "Restrict assignment to members" enabled (#1923)
Improvements
- Clear overdue flag when a ticket is closed, thanks @A-Lawrence (#1739)
- Clear attached file listing on client post (regression) (#1845)
- Delete ticket custom data on delete (#1840)
- Trim whitespace from filter match data on update (#1844)
- Fix dropping of custom data on API post (#1839)
- Fix advanced search on create date (#1848)
- Fix initial load and pagination of dashboard page (#1856)
- Fix incorrect internal/public category setting in drop down for new FAQ (#1867)
- Add UTF-8 BOM to CSV export for correct Unicode detection (#1869)
- Fix not considering the setting for alert assigned on new message (#1850)
- Skip new activity notice if collaborator(s) included in email To or Cc header (#1871)
- Fix inability to uncheck a custom data checkbox (#1866)
- Fix advanced search for unassigned tickets (#1857)
- Fix navigation warning if not using the lock feature (#1898)
- Fix detection of message of some bounce notices (#1914)
- Fix SQL alert with multiple Message-ID headers (#1920)
- Add a warning if attempting to configure archiving for POP accounts (#1921)
- Fix missing UTF-8 output encoding header for staff control panel (#1918)
- Fix z-index issue between popup previews and modal dialogs (#1919)
- Record imported file backend when importing files (f1e31ba)
Performance and Security
- Fix XSS vulnerability in sequence management (88bedbd)
- Defer loading of thread email header information when loading ticket thread (#1900)