osTicket 1.9.5
9 January 2015
osTicket version 1.9.5 is now available (security release).
Upgrading to osTicket 1.9.5
osTicket 1.9.5 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply osTicket updates as new versions are released, or use Installatron's Clone feature to duplicate an existing osTicket install to test the 1.9.5 upgrade prior to applying it live. Get started managing your osTicket installations with Installatron
What's New in osTicket 1.9.5
Enhancements
- Add support for organization vars in templates (%{ticket.user.organization...}) (#1561)
- Canned responses feature can now be disabled (#1562)
- Drop link redirection through l.php (#1640)
- Use unified file download script (#1641). Links can now be shared with external users and accessed without authenticating.
- Ticket filters support matching and banning based on the Reply-To user information (#1645)
Improvements
- Remove custom data when users are deleted (#1492)
- Fix matching of ticket number in subject (regression in v1.9.4) (#1486)
- Several minor translatable strings (#1441, #1489, #1560), thanks @Chefkeks
- Fix invalid UTF-8 chars PDF error for empty thread title (regression in v1.9.4) (#1512)
- Consider auto response checkbox and department setting for new ticket by staff (#1509)
- Fix PHP crash if finfo extension is missing (#1437)
- Fix export of choice field items (#1436)
- Properly handle alert and auto response flags from API (#1435), thanks @stevepacker
- Fix current value of choice fields if set to boolean false (#1466)
- Do not reopen tickets for automated responses (#1529)
- Properly handle uppercase file extensions in file field configuration (#1549)
- Fix release of ticket lock when navigating away from ticket view (#1552)
- Display FAQ article consistently on client portal (#1553)
- Avoid wrapping password reset URLs on text emails (#1558)
- Fix field requirement for clients when only required for agents (#1559)
- Fix language selection for new email template group (#1563)
- Fix incorrect status of new ticket if opened as closed and assigning to an agent (#1565)
- Forbid disabling the only active administrator (#1569)
- Searching for tickets searches to midnight of the end date (#1572), thanks @grintor
- Fix rejection of tickets by filter, even if a previous matching filter would stop on match (#1644)
- Fix matching of User / Email Address in ticket filters (#1644)
- Properly HTML escape thread bodies when quoting (#1637)
- Use department email for agent alerts (#1555)
- Skip team assignment alert on new ticket if assigned to an agent (fddb3c7)
- Use custom form name as the page title when editing (#1646)
Performance and Security
- Fix possible XSS vulnerability in sortable table view pages (#1639)