osTicket 1.8.0.2
21 January 2014
osTicket version 1.8.0.2 is now available.
Upgrading to osTicket 1.8.0.2
osTicket 1.8.0.2 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply osTicket updates as new versions are released, or use Installatron's Clone feature to duplicate an existing osTicket install to test the 1.8.0.2 upgrade prior to applying it live. Get started managing your osTicket installations with Installatron
What's New in osTicket 1.8.0.2
Enhancements
- HTML editor has an underline button (#377)
- New ticket form pre-selects default priority (#400)
- Help topics do not require an associated priority (#397)
- Extra fields associated with help topics are shown above the ticket-details form (#398)
- Auto-complete is supported on email address fields (#401)
- Choice fields allow specification of a prompt and default value (#427)
- Email template page makes templates easier to manage (#417)
- New ticket user-lookup popup supports cancel (#434)
Bugs Fixed
- Ticket locks are correctly released (#335)
- Pages show inline images correctly (8a1f4e6)
- Internet Explorer compatibility view is disabled for the scp (#368)
- regression Staff no longer receive attachments on alerts (#379)
- Emails correctly differentiate HTML and text versions (#212, #384)
- Ticket queue counts are correct for limited users (#298, #389)
- Phone number field might be a text box (#390)
- Fix incorrect ticket rejection for new ticket by staff (#425)
- Fix crash of cron executions on some platforms (#421)
- realpath may fail on some Windows® platforms (#424, cff8db8)
- Fix incorrect handling of typeahead list fields with leading numeric chars (#422)
Performance and Security
- Ticket queue has significantly better performance (#357, #388, #413, a03dec5, 31bb4ac, e9a3b98)
- Remove several unnecessary queries (#415)
- Password reset attempts are logged (#435)
- Handle garbage username input for password reset (344c95f)
Upstream 1.7 Commits
- Database hostname supports local socket specified as localhost:/path/to/socket (osTicket/osTicket-1.7#864)
- Upgrader correct upgrades the ban list from 1.6. Migrator corrects incorrect upgrade (osTicket/osTicket-1.7#869)
- Ticket number is detected in subject line without brackets (osTicket/osTicket-1.7#873, 358cdeb)
- Fixup redirect headers for modern IIS servers (osTicket/osTicket-1.7#874)
- Correctly support PHP 5.5 (5e8e233)
- Fix missing parameter to TicketLock::lookup (osTicket/osTicket-1.7#878)