osTicket 1.8.0.1
17 December 2013
osTicket version 1.8.0.1 is now available (major release).
Upgrading to osTicket 1.8.0.1
osTicket 1.8.0.1 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply osTicket updates as new versions are released, or use Installatron's Clone feature to duplicate an existing osTicket install to test the 1.8.0.1 upgrade prior to applying it live. Get started managing your osTicket installations with Installatron
What's New in osTicket 1.8.0.1
Enhancements
- Company information page. Company info is usable in email templates (#104, #134)
- Admin panel now has inline help tips (#144)
- System information page in admin panel useful for bug submission (#98)
- Ticket list page is sorted by effective date (#161, #179)
Bugfixes
- Several bugs in the upgrade scripts (#158, #162, 105a835)
- Export service dumps new tables (#85)
- Custom short-answer fields can have a custom validation error (#89)
- Several Redactor editor fixes (#91, #130)
- Work is saved after resetting or deleting draft (#92)
- Several fixes for initial data (#93, #128)
- Several fixes for custom fields (#97, #84, #67, #96, #101, #117, #118, #143)
- Ticket priority is definitely saved with new tickets (#106)
- Fix typeahead field (email) on ticket by staff (#103)
- Better name handling if the email address is used as the name (#100)
- Better handling and cleanup for drafts (#112)
- Avoid clobbering a client with multiple user-info forms (#114)
- Fix hover information of inline image in ticket thread (#125)
- Fix updating client information (#129, #141)
- Reinstate locking mechanism (collision avoidance) (#119)
- Fix API handling of plain/text messages (#132)
- Fix goof in ticket creation where fetching emails could result in corrupted ticket info (#133)
- Fix image display in client FAQ display (#142)
- Fix crash when creating site pages (#146)
- Cleanup configuration no longer relevant (#154)
- Fix attachment droppage on outgoing emails (#175)
- Fix saving of help-topic form data on web ticket open (#177)
Look and Feel
- Dialogs are more friendly (#86)
- Sane(r) styling of the ticket thread (#137, a359bf6)
- More fluid user info updates (#155)
Security and Performance
- Route HTML links through internal l.php -- prevents leakage of internal ticket #'s (#151)