Live Helper Chat 2.96

1 July 2018

Live Helper Chat version 2.96 is now available.

Upgrading to Live Helper Chat 2.96

What's New in Live Helper Chat 2.96

• In themes possible to override Start chat, Leave a message button texts.
  
• In theme custom field to have custom html above all input fields.
  
• In bot mode possible to disable all fields and just have custom start chat with bot button.
  
• Added option to change Collectable workflow cancel button text.
  
• Added support for Collectable workflow to have cancel workflow button on error.
  
• Custom edit icon in Collected summary.
  
• Bot can have custom nick.
  
• And various other bot fixes/improvements.
  

• Default trigger if visitor message is unknown.
  
• Option to collect visitor phone/email through chatting.
  
• Theme has custom status text for chat's going with a bot.
  

• Bot. First version of bot. Expected to be enhanced further a lot.
  

• Department availability statistic. In order for this statistic to be collection. This cronjob has to be setup.
  
• * * * * cd /home/www/<path_to_root_dir> && php cron.php -s site_admin -c cron/departament-availability > /dev/null 2>&1
  
• Updated translations.
  

• Load previous button moved up, so visitor nick will be visible again for first message.
  
• Option to anonymize visitor IP and messages after specific period of time.
  
• In modern look, invitation will be hidden persistently on minimize action.
  
• Header refactored on modern look.
  
• Improved replacement algorithm for canned messages, then sometimes # hash was left after replace.
  
• And many other small changes :)
  

• Modern look for widget.
  
• If you had a theme for old style status widget it will still work. In theme there is option to choose what style widget to have. Old style or modern style.
  
• Option to set required groups. So then operator is setuping new user he will have to choose one of required groups.
  

• Objects group model. Can be used in extensions to have custom permissions.
  
• Further mobile improvements.
  

• Option to have persistent files. So they won't be deleted during files maintenance procedure.
  
• More slick mobile layout
  
• Various other fixes on mobile layout and consistency improvements.
  

• Chat now have chat start time, it different time than chat creation time. It maybe different if chat is closed and later reopened by visitor.
  

• Change chat duration algorithm. Now chat duration will be based not on first and last message times. But on intervals between messages. You can also set timeouts.
  

• More emoji conversion from text. Supported are
  

• Fixed duplicate messages on window focus. Seems in rare cases then window was focused customer could receive same message twice if there was any pending message from operator.
  

• Subjects for chats.
  
• Standard widget/Proactive invitation will be submitted using XHR request. This will avoid record in browser history.
  
• FAQ, Questionry, Chatbox widget improvement toa void error in "messages"
  
• Emoji icons for chats.
  
• Search in chat list by user group or department group.
  
• Statistic by week.
  
• Sync offline/online icon in cross window environment. Child window will detect activity and report to parent window to avoid false positive for inactivity.
  
• Footprint cleanup algorithm change for high load environment.
  
• Bigger font size on mobile devices so scaling of widget won't be triggered.
  
• Search by subject is not yet supported will be added in the upcoming releases.
  

• Option to allow read only chats. In user account editing window you can choose what type of assignment it should be. Read only or write also.
  

• Database charset changed to utf8mb4 to support emoji
  

• Option to delay status widget show.
  
• Option to delay tooltip show.
  

• Autoresponder now supports custom nick. Multi language also supported.
  
• Chart charts can exclude or include only offline requests.
  
• Transfer to chat modal window now allows to change chat owner directly. "lhchat","changeowner" (Allow operator to change chat owner) is required.
  
• User account window allows to change operator online/offline status directly.
  

• Quote selection sometimes forced chat messages to collapse.
  
• Option to have online visitors and their footprint cleanup from cronjob.
  

• Delays for proactive invitations.
  
• Quoting functionality. Just select a text in message.
  
• Survey results export in XLS, JSON, XML
  
• Dashboard widgets filtering by users, users groups, departments groups.
  
• Forbid sending messages to chat once visitor was redirected to survey.
  
• New colours for chat messages.
  
• Above messages block will be shown time since last user message.
  
• Chat duration will be dynamically updated. It's either chat duration from first and last message or time since chat start if chat is not closed.