osTicket 1.9.8
15 May 2015
osTicket version 1.9.8 is now available.
Upgrading to osTicket 1.9.8
osTicket 1.9.8 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply osTicket updates as new versions are released, or use Installatron's Clone feature to duplicate an existing osTicket install to test the 1.9.8 upgrade prior to applying it live. Get started managing your osTicket installations with Installatron
What's New in osTicket 1.9.8
Enhancements
- Update user information for existing users when importing CSV (#1993)
- Agent names are consistently formatted and sorted throughout the system (#1972)
- Memcache session backend support. (See include/ost-sampleconfig.php) (#2031)
- Email domain validation includes DNS record verification (#2042)
- Make ticket queue selection sticky (aa2dc85)
Improvements
- Fix incorrect mapping of ISO charsets to ISO-8859-1, thanks @nerull7
- Fix unnecessary drop of ticket CDATA table because of update to deleted field (#1932)
- Fix inability to create or update organization custom data (#1942)
- Fix inability to update some fields of user custom data (#1942)
- Fix filtering user custom data for email tickets (#1943)
- Fix missing email headers resulting in incorrectly threaded emails when delivered (#1947)
- Cleanup file data when removing custom file uploads (#1942)
- Fix crash when exporting PDF and PHAR extension is not enabled
- Fix crash processing some TNEF documents (89f3ed7, #1956)
- Fix handling of GBK charset when gb2312 is advertised (#2000)
- Fix link to client ticket listing when logged in, thanks @neewy (#1952)
- Disambiguate staff and collaborators when processing a some emails (#1983)
- Fix several i18n phrase and layout issues (#1958, #1962, #2039)
- Improve detection of some bounce notices with alternative content (#1994)
- Fix image URL rewrite when pasting existing images, from a KB article for instance (#1960)
- Preserve internal note formatting on new ticket by staff if HTML is disabled (#2001)
- Touch organization updated timestamp on custom data update (#2007)
- Fix deployment on Windows® platforms, thanks @yadimon (#2033)
- Fix upgrade crash if retrying an old, failed upgrade from v1.6 (#1995)
- Fix corruption of some html content (9ae01bf)