osTicket 1.8.3
19 May 2014
osTicket version 1.8.3 is now available (security release).
Upgrading to osTicket 1.8.3
osTicket 1.8.3 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply osTicket updates as new versions are released, or use Installatron's Clone feature to duplicate an existing osTicket install to test the 1.8.3 upgrade prior to applying it live. Get started managing your osTicket installations with Installatron
What's New in osTicket 1.8.3
Enhancements
- Support filtering based on help topic (#728)
- Embedded images ([rfc2397](http://www.ietf.org/rfc/rfc2397.txt)) are correctly supported (#740)
- Allow regular staff members to show assigned open tickets on open queue (#751)
- Support Handle [rfc1892](http://www.ietf.org/rfc/rfc1892.txt) style bounce notices (#871)
- Disable autocomplete on CAPTCHA fields (#821)
- Show `closed` date on the closed ticket queue (#865)
- Departments support assignment to members only (#862)
- Department email selection is optional (#862)
Bugs
- Fix error output on some systems if the `i18n` folder is not readable (#714)
- Fix possible crash if an email has no body (#707)
- Fix errors in download hash generation (#743)
- Support two-character file extensions (#719)
- Fix inline images with an invalid content id (#708)
- Remove confusing false-positive banner and admin email for client login (#763, #765)
- Fix detection of inline images without a `cid:` URL scheme (#779)
- Fix crash sending fatal alert email (bdfb2f1)
- Fix partial corruption of HTML @style attributes (#784)
- Fix several CSS styles for the staff interface (#785)
- Properly clear department selection from other settings on deletion (#792)
- Users with ticket-edit rights can see the "Change Owner" option in the more drop-down (#799)
- Links to new osTicket site are now correct (#808)
- Fix incorrect ticket count on simple ticket search (#809)
- Fix attachment size detection on systems with `mbstring.func_overload` set (#811)
- Fix horribly incorrect TNEF stream parsing (#825)
- Fix incorrect SQL query searching staff directory (91d65d9)
- Properly trim user input for ban list entries (#837)
- Ticket assignment alert can be disabled (#839)
- Preserve newlines in long answer form fields (with HTML disabled) (a04c5e7)
- Fix javascript error on form submission with empty date picker field (0013b40)
- Fix images in message portion of the new ticket notice to end user (#842)
- Send new internal note alert to assigned team members (#858)
- Properly strip leading and trailing whitespace from text/plain emails (fa7a025)
- Fix incorrect default template for ticket auto responses (97d6e25)
- Canned responses can be disabled (120d90b)
- Don't corrupt filters with selected, disabled teams, SLAs (120d90b)
- Fix crash sending some alert emails (efa7311)
- Fix HTML scrubbing with some content-ids (efa7311, eb5861f)
- Squelch E_WARN from ContentAjaxAPI::getSignature (ed33d06)
- `@localhost` is *not* a valid email address (f40c018)
- Fix `web.config` for newly patched IIS setups (78a47c2)
- Honor disabled assignment alerts for teams (#894)
- Send out internal note alerts to assigned staff (and Team) if Agent closes the ticket with the note (#903)
Performance and Security
- Fix cross site scripting (XSS) vulnerability in thread entry widget (9916214)
- Mail parsing uses significantly less memory (#861)