osTicket 1.8.1.2
18 March 2014
osTicket version 1.8.1.2 is now available.
Upgrading to osTicket 1.8.1.2
osTicket 1.8.1.2 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply osTicket updates as new versions are released, or use Installatron's Clone feature to duplicate an existing osTicket install to test the 1.8.1.2 upgrade prior to applying it live. Get started managing your osTicket installations with Installatron
What's New in osTicket 1.8.1.2
Enhancements
- Departments can have a department if there are no members (#618)
- Any valid email address can be used throughout the system (#673, e3adfaa)
- Better detection of email loops (#584, #684)
Bugs
- Preserve inline image floating in ticket thread (#612)
- Recover from crash when creating new user accounts (#617)
- Fix SQL error for some variable names on custom fields (#620)
- Fix canned append in non-HTML mode (#621)
- Fix stripping of leading zeros from phone numbers (#622)
- Strip `` processing instructions from html email (#628)
- Disable error_reporting for releases (#630)
- Fix crash during PDF generation for some PHP installations (#631)
- Clicking away from popup tips closes them (#645)
- FAQ last-modified time can be something other than midnight (#647)
- Fix creeping widget sizes in create-user dialog (#648)
- Usernames can have Unicode characters (#650)
- If Auto-claim tickets is disabled, reopen tickets unassigned (#651)
- New SLA's default to have alerts enabled (#654)
- Fix creating ticket by staff without required contact-information fields (#656)
- Fix crash viewing ticket in the client portal if no departments are public (#658)
- Fix crash for some custom field configurations (#659)
- Allow manual update of SLA to a transient SLA (#663, e37ec74)
- Fix upgrade crash from some osTicket 1.6 installations (#687)
- Fix over-stripping of some HTML element sections (#686)
- Better detection of email loops (#584, #684)
- Fix attachments from new ticket by staff to be associated with the response (#688)
- Fix selection of the auto-response email for a department (#666)
- Don't require current password when resetting (#671)
- Fix incorrect matchup of collaborators to users (#676)
Geeky Stuff
- Persistent database connections are supported (#693)
- Regression testing now tests for JS syntax errors (#669)
- Add git version to the deployment script (#630)
Performance and Security
- Staff can only see closed tickets if they have access via group or primary department (#623, #655)