osTicket 1.7.7
18 March 2014
osTicket version 1.7.7 is now available.
Upgrading to osTicket 1.7.7
osTicket 1.7.7 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply osTicket updates as new versions are released, or use Installatron's Clone feature to duplicate an existing osTicket install to test the 1.7.7 upgrade prior to applying it live. Get started managing your osTicket installations with Installatron
What's New in osTicket 1.7.7
Enhancements
- Departments can have a department if there are no members (osTicket/osTicket-1.8#618)
- Clicking off of popup tips will close them (osTicket/osTicket-1.8#645)
Bugs
- Fix stripping of leading zeros from phone numbers (osTicket/osTicket-1.8#622)
- Display FAQ modify time rather than category modify time (osTicket/osTicket-1.8#647)
- Usernames can have Unicode characters (osTicket/osTicket-1.8#650)
- New SLA's default to have alerts enabled (osTicket/osTicket-1.8#654)
- Fix crash viewing ticket in the client portal if no departments are public (osTicket/osTicket-1.8#658)
- Allow manual update of SLA to a transient SLA (osTicket/osTicket-1.8#663)
- Fix upgrade crash from some osTicket 1.6 installations (osTicket/osTicket-1.8#687)
- Fix attachments from new ticket by staff to be associated with the response (osTicket/osTicket-1.8#688)
Performance and Security
- Staff can only see closed tickets if they have access via group or primary department (osTicket/osTicket-1.8#623, osTicket/osTicket-1.8#655)