HESK 2.6.0
23 February 2015
HESK version 2.6.0 is now available (major release).
Upgrading to HESK 2.6.0
HESK 2.6.0 can be upgraded to (or installed) using any of Installatron's products. Use Installatron's optional Automatic Update feature to automatically apply HESK updates as new versions are released, or use Installatron's Clone feature to duplicate an existing HESK install to test the 2.6.0 upgrade prior to applying it live. Get started managing your HESK installations with Installatron
What's New in HESK 2.6.0
- HESK is now compatible with PHP 5.6
- minimum MySQL server version is 5.0.7
- select which columns to display in ticket list
- staff can now manage notifications and preferences for other users
- option to disable email notifications to customer when they submit a new support ticket
- notify customer when a ticket is marked Resolved (by staff without replying or automatically)
- track what knowledgebase articles were suggested to the customer when submitting a new ticket
- remind customer to check SPAM box for confirmation emails after submitting ticket
- existing staff responses will be marked as read when customer replies over email
- ticket templates for faster submitting of common tickets from admin interface
- additional buttons to easily submit responses with different ticket statuses
- improved handling of the goto parameter in admin panel (Lisandro Ubiedo)
- require access control when testing connections (Lisandro Ubiedo)
- don't start a new POP3 fetching task if the previous is still running
- fix: fieldset legend element not aligned properly in most browsers
- fix: set correct MIME type for servers sending nosniff header
- fix: adjust MySQL time in legacy hesk_formatDate() function
- fix: remove all non-ascii chars from attachment names
- fix: custom checkbox fields not staying selected
- staff can indicate a reply as a reply from the customer
- use HESK knowledgebase only (no help desk)
- allow staff to reset forgotten passwords
- HESK can be put in maintenance mode
- ability to find tickets by Owner
- added support for reCAPTCHA API v2
- the "Time worked" feature can be disabled
- HESK width increasted of 960 pixel by default
- show service messages on help desk homepage
- option to prevent customers from resolving tickets
- link customer IP addresses to an IP whois service
- new email tag %%ID%% prints sequential ticket ID
- save ticket response message for later without replying
- set default customer notification box selection in Profile
- ticket notes now allow attachments and can be modified
- staff members are now ordered by name for easier selection
- customers can select email reminder to list all or open tickets
- three time formats available for the "Updated" column in ticket list
- "Submit a ticket" form fields can now be populated using GET and POST
- when saving settings don't test SMTP and POP3 connection if no changes
- optionally show "Click to select" for ticket category, priority and custom fields
- skip customer notification of new ticket if a SPAM tag is in email subject
- customer email and staff signature field length increased to 1000 chars
- accept or reject emails with no message (email piping/POP3 fetching)
- on Categories page added links to list all tickets in each category
- when listing knowledgebase articles verify the category exists
- show related knowledgebase articles when viewing an article
- when creating tickets from emails respect the Reply-To: tag
- change ticket priority for selected tickets in ticket list
- set default priority for ticket categories
- minor changes to the interface
- ban email addresses
- ban IP addresses