Lack in support.....

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jialin
Posts: 5
Joined: Mon Dec 14, 2009 3:13 am

Lack in support.....

Post by jialin » Fri Jul 08, 2016 6:31 am

Hello
are there here more people with the same experience as we.
Day's ago we shoot in a support ticket july 4th til today still no solution.

And very lack in answering.....
Seems to me they have no time to give support?

Sincerely
Peter

Phil
Staff
Posts: 490
Joined: Tue Jun 19, 2007 6:06 am

Re: Lack in support.....

Post by Phil » Fri Jul 08, 2016 9:18 pm

Hello,

I apologize for the poor support experience. A fix for the problem in question was released today. If any issues persist please let us know.

Additional support staff have recently been added to help improve response times, and we're looking to improve support further as we move forward.

Thanks,
Phil
Phillip Stier
Installatron Co-Founder

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