I posted this on December the 5th, I have also spoken with support (a ticket) and each time I get promises that in a day or two it gets solved...
See here my ticket... this is really unbelievable! Are you guys stopping with Installatron? Even this forum gets spammed big time, it looks a bit dead to me.
Here the ticket:
Code: Select all
Guest, 17 Dec 2015, 12:28 pm Please view this post for detailed information: http://installatron.com/forum/viewtopic.php?p=36451#p36451 Guest, 22 Dec 2015, 9:20 am Greetings, Sorry for the late reply. I was able to reproduce an issue with this feature. Expect another update later today. Best regards, Josh Guest, 23 Dec 2015, 12:39 am It's still skipping them (version: 9.1.22-1) Guest, 23 Dec 2015, 11:43 am Just tried to update again but still, the latest versie is 9.1.22-1, and still it does not work. Guest, 5 Jan 2016, 2:57 am I am still waiting, when is the update ready? Guest, 5 Jan 2016, 10:04 pm Hello, I apologize for the delay over the holidays. We're prepping a new build to correct this. ETA is Wednesday. I'll keep you updated. Thank you, Phil Guest, 17 Jan 2016, 3:26 am And? Did it get solved? Guest, 17 Jan 2016, 3:55 am Greetings, I'm reviewing the status of this solution. I'll provide another update shortly. Best regards, Josh Guest, 17 Jan 2016, 10:49 am Hello again, This issue is corrected on the Edge channel. To update: /usr/local/installatron/repair -f --edge --quick Once updated, try this command again: /usr/local/installatron/installatron --convert --limit --search --user USER123 --level 2 If issues persist let us know as we'll need to enable debug mode to troubleshoot further. Best regards, Josh Guest, 18 Jan 2016, 7:34 am I have updated but I cannot run that command (I don't know how), can't I just use the converting module now to find all installed apps? Guest, 18 Jan 2016, 7:38 am He now find apps double... If an app is on a subdomain he finds the subdomain and the domain pointer as two different apps. And still not the apps under sub/sub Guest, 18 Jan 2016, 7:40 am I recommend you roll back this latest fix before other customers get into trouble. Guest, 18 Jan 2016, 11:01 pm Hello, I'm sorry to hear about the continued trouble. We've been able to reproduce this, and the ETA for a solution is tomorrow morning. We'll provide another update at that time. Thank you, Phil Guest, 19 Jan 2016, 12:07 am Glad to hear it :) Guest, 19 Jan 2016, 11:48 am As of now, I downgraded the installatron installation but the double sites found stay there :( I really don't know what to do now... My production enviroment is a bit messed up now... The only thing I want is that apps installed on a level 2 sub are found, I have no SSH knowledge and I just want this to work from the converting module (which I run frequently). Guest, 20 Jan 2016, 5:51 am Any news? Guest, 20 Jan 2016, 1:34 pm Hello, ETA for these changes is today. I'll keep you updated. How many duplicates are you currently seeing? Thanks, Phil Guest, 20 Jan 2016, 2:44 pm 3 orso it's not much and the expected sites did not show up. Guest, 23 Jan 2016, 7:29 am ETA? Guest, 26 Jan 2016, 1:03 pm Bump? Guest, 29 Jan 2016, 7:02 am Anyone? Guest, 2 Feb 2016, 12:19 pm I am still waiting here... Am I on ignore? Guest, 4 Feb 2016, 12:47 am :( Waiting for two months now (including forum ticket).... If it's not possible please just say so, than I know it is... Guest, 8 Feb 2016, 10:14 am I am not giving up guys, please let me know something... Guest, 9 Feb 2016, 11:19 am Hello, I apologize for the late reply. Due to reported issues the Converter code was rolled back for the 9.1.23 release. Version 9.1.23 should be working the same as 9.1.22. At this time we're testing 9.1.24 with changes to fix the original Converter issue. This version will be released to the Edge channel this week. Thank you, Phil Guest, 9 Feb 2016, 12:11 pm Ok, tnx for the update. Guest, 16 Feb 2016, 6:26 am When is 9.1.24 exactly released? So i can test? Guest, 18 Feb 2016, 11:54 am :) ? Guest, 19 Feb 2016, 11:29 am Hello, I apologize for the continued delay. This version will hit the Edge channel Monday. Thank you, Phil Guest, 19 Feb 2016, 11:54 am Ok, tnx Guest, 23 Feb 2016, 11:51 am Which monday if I may ask? Guest, 26 Feb 2016, 3:39 pm Hello? Guest, 27 Feb 2016, 9:50 am Ok, this is the drop... I will move all my servers to Softaculous... I am waiting for more than two months now for a normal ticket... In stead of giving a reason why it can't be done you just stall me all this time and keep me waiting everytime.