Problem when installing CMS via Installatron

Regarding problems encountered while using the website owner interface.
Niels
Posts: 1
Joined: Tue May 10, 2011 6:54 am

Problem when installing CMS via Installatron

Postby Niels » Tue May 10, 2011 7:20 am

Hello,

I'm having quite some issues when trying to install Joomla/Drupal for example. When clicking on "Submit" at the end of the installation wizard, where normally you get the process bar that can take up to 5 minutes, the entire DirectAdmin site/port (2222) becomes slow, and it takes a few minutes to recover. The other services on the server remain stable. Afterwards, I get an error that contains the name of a database in the form of a random string. Sometimes I find 5-6 of those in the MySQL database list. All of them are empty.

The only way it does work, is by manually creating a database and configuring Installatron to install the application in that database.

I also have some Apache logs:

Code: Select all

<IP> - - [10/May/2011:09:13:20 +0200] "GET /deleteme.75tcyhbe.php HTTP/1.1" 200 383 "-" "Installatron/6.1.3"
<IP> - - [10/May/2011:09:13:23 +0200] "GET /deleteme.ougwvrks.php HTTP/1.1" 200 383 "-" "Installatron/6.1.3"
<IP> - - [10/May/2011:10:46:31 +0200] "GET /joomla/deleteme.ix9wenyd.php HTTP/1.1" 200 383 "-" "Installatron/6.1.3"
<IP> - - [10/May/2011:11:12:29 +0200] "GET /deleteme.ep24y8hc.php HTTP/1.1" 200 383 "-" "Installatron/6.1.3"
<IP> - - [10/May/2011:11:12:47 +0200] "GET /deleteme.peyer82c.php HTTP/1.1" 200 383 "-" "Installatron/6.1.3"


Is this a known issue? What can I try to resolve this? Please let me know if you need any additional information.

Additional Information:
DirectAdmin 1.38.3 (Debian5)
Trying to install: Drupal 7.0 - Joomla 1.6.3
Installatron 6.1.3


Thank you,

Niels

Phil
Staff
Posts: 486
Joined: Tue Jun 19, 2007 6:06 am

Re: Problem when installing CMS via Installatron

Postby Phil » Tue May 10, 2011 4:23 pm

Hello,

Thanks for the report. We've seen this type of problem before; it's most likely caused by an issue with the selected "Fetch driver".

First let's try switching the driver. To do this, run repair in interactive mode:

Code: Select all

curl -O http://data1.installatron.com/installatron/installatron_setup.sh
chmod 755 installatron_setup.sh
./installatron_setup.sh --edge


When prompted for a "Fetch driver", select an option other than the default. A system CURL binary is typically best.

If that does not help, please open a ticket with temporary server login details included in the ticket attachment. You can open up the admin login to us, or just create a temporary user-level account for us to troubleshoot with.

Thank you,
Phil.
Phillip Stier
Installatron Co-Founder


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