no response on trouble tickets...

For urgent and private issues, open a support ticket instead of posting: https://secure.installatron.com/tickets
webquarry
Posts: 5
Joined: Thu Jan 21, 2010 12:16 pm

no response on trouble tickets...

Postby webquarry » Tue Oct 14, 2014 4:13 pm

Not had a response on a trouble ticket since Oct 9th. Is support on vacation?

Perhaps someone else knows why the

/usr/local/bin/php -n -c /usr/local/installatron/etc/php.ini -f /usr/local/installatron/lib/boot.php -- --send-update-report a4j

process is hanging and consuming 100% cpu. Better still, does anyone know how to fix it?

Phil
Staff
Posts: 486
Joined: Tue Jun 19, 2007 6:06 am

Re: no response on trouble tickets...

Postby Phil » Thu Nov 06, 2014 1:02 am

This was resolved through the ticket system. If anyone else requires the solution, after terminating the stuck process, these commands will fix the problem to ensure it doesn't reoccur:

Code: Select all

mv /var/installatron/data.db /var/installatron/data.db.bak
/usr/local/installatron/installatron --repair --recache
/usr/local/installatron/installatron --send-update-report


Thanks,
Phil
Phillip Stier
Installatron Co-Founder


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