can't restore a backup

[starchild73]

Hello.

I'm trying to restore a backup i made last night, but everytime i try to restore it gives me the next message:
Error: extraction failure: unable to extract `/home/admin/installatron_backups/8XcDAI.tar.gz' to `/home/admin/domains/myweb.com/public_html/portal':

All the folders are - 777

Any idea?

Thanks

[Phil]

Hello,

Usually there's more to the error message after the colon. That's all it's giving you?

If you have server admin access, check the log files in /var/installatron/logs/ for relevant entries. If issues still persist, try renaming the "portal" directory to "portal.backup.20120401" so it's restoring to an empty directory.

Thank you,
Phil

[adamp]

I am facing the same problem, and not able to restore backup. Waiting for the solution.

[Phil]

Hello,

Sorry to hear about he problem.

Please open a ticket and provide the exact error message. If possible, use the "Contact Installatron Support" button to open the ticket, as that will include additional debug information.

Thank you,
Phil