SugarCRM update not showing up in the list

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ermis
Posts: 28
Joined: Thu Mar 20, 2008 8:00 am

SugarCRM update not showing up in the list

Post by ermis » Thu Aug 26, 2010 9:33 am

We've twice had a client get a message about there being a new update for SugarCRM, I'm guessing it's an update to version 6. They are currently running version 5.2.0k.

Any thoughts/ideas?

Phil
Staff
Posts: 490
Joined: Tue Jun 19, 2007 6:06 am

Re: SugarCRM update not showing up in the list

Post by Phil » Sat Aug 28, 2010 6:25 am

Hello,

Check the dependencies at Installatron Admin >> Applications >> Dependencies for SugarCRM 6.x. While users should not be notified for versions that aren't available, it's possible missing dependencies are the cause for the missing 6.x versions.

Thank you,
Phil.
Phillip Stier
Installatron Co-Founder

ermis
Posts: 28
Joined: Thu Mar 20, 2008 8:00 am

Re: SugarCRM update not showing up in the list

Post by ermis » Sat Aug 28, 2010 10:35 am

Ok, I can find the general dependencies, but no specific dependencies for SugarCRM. Maybe I'm looking in the wrong place.

Phil
Staff
Posts: 490
Joined: Tue Jun 19, 2007 6:06 am

Re: SugarCRM update not showing up in the list

Post by Phil » Mon Aug 30, 2010 10:39 am

Hello,

Check the "Catalogs" screen. It will list any missing dependencies for specific versions of SugarCRM.

Thanks,
Phil.
Phillip Stier
Installatron Co-Founder

ermis
Posts: 28
Joined: Thu Mar 20, 2008 8:00 am

Re: SugarCRM update not showing up in the list

Post by ermis » Mon Sep 06, 2010 1:43 pm

Finally, I found it. I don't see any missing dependencies listed:

Image

Phil
Staff
Posts: 490
Joined: Tue Jun 19, 2007 6:06 am

Re: SugarCRM update not showing up in the list

Post by Phil » Tue Sep 07, 2010 12:33 am

Hello,

It's possible Installatron wasn't able to remove the cache files for these installations. Try this as root:

Code: Select all

rm -f /var/installatron/tmp/cil*
Then check the My Applications tab again.

Thanks,
Phil.
Phillip Stier
Installatron Co-Founder

ermis
Posts: 28
Joined: Thu Mar 20, 2008 8:00 am

Re: SugarCRM update not showing up in the list

Post by ermis » Tue Sep 07, 2010 2:03 am

Removed files, no change. Did a repair/install just for sure. No change.

Phil
Staff
Posts: 490
Joined: Tue Jun 19, 2007 6:06 am

Re: SugarCRM update not showing up in the list

Post by Phil » Wed Sep 08, 2010 6:28 am

Hello,

We've deployed a new SugarCRM application package build to fix this problem. To update:

Code: Select all

rm -f /var/installatron/tmp/cil*
/usr/local/installatron/repair -f
Let us know if any issues persist.

Thanks,
Phil.
Phillip Stier
Installatron Co-Founder

ermis
Posts: 28
Joined: Thu Mar 20, 2008 8:00 am

Re: SugarCRM update not showing up in the list

Post by ermis » Wed Sep 08, 2010 6:53 am

That did the trick. During the fix/repair I saw

Updating Installers... - sugarcrm updated

And now I see 'upgrade to 6.0.1'

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