Search found 486 matches

by Phil
Tue Sep 15, 2015 4:40 pm
Forum: Suggestions and Feedback
Topic: Sorting options for My Applications tab
Replies: 1
Views: 2793

Re: Sorting options for My Applications tab

Hello,

Thanks for the suggestion!

The Table view actually has sort options for each column already. Do you know if the customer is aware of that view? It would be useful to have these options on the Detail view too, so I've added this to the list.

Thank you,
Phil
by Phil
Tue Sep 15, 2015 2:55 am
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Making multiple backups simultaneous take up all memory (server crash)
Replies: 1
Views: 1641

Re: Making multiple backups simultaneous take up all memory (server crash)

Hello,

It's possible to reduce the number of concurrent tasks allowed at Installatron Admin > Settings. I would recommend setting this to "1" for a period of time while we investigate the cause.

What's the ticket ID so I can look up what's going on there?

Thank you,
Phil
by Phil
Thu Sep 10, 2015 3:02 pm
Forum: Suggestions and Feedback
Topic: One-click staging / development area
Replies: 4
Views: 4889

Re: One-click staging / development area

Hi Jordan, I agree this is an area we can improve functionality. It's further complicated because Installatron can't rely on system binaries like diff and rsync as they aren't present or callable under many supported environments. However, there are some tricks we can use to get around this and adva...
by Phil
Thu Sep 10, 2015 2:25 pm
Forum: Suggestions and Feedback
Topic: Email notifications: Support for SMTP with TLS
Replies: 2
Views: 3381

Re: Email notifications: Support for SMTP with TLS

Hello,

I don't see why this wouldn't be working. Try setting this up at Installatron Admin > Interface > Email, then report back with the output of /var/installatron/logs/mail_log if issues are encountered.

Thank you,
Phil
by Phil
Mon Sep 07, 2015 11:36 am
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: import and restore backups stored locally
Replies: 7
Views: 6555

Re: import and restore backups stored locally

Hello, Re-uploading the backups to the "/application_backups" directory is the first step. Once uploaded, extract the APP-META.INI file from the archive you wish to restore, rename it to an alphanumeric string like "80355073480594a99470dcacccd8cf2c", and then move it to the "...
by Phil
Mon Sep 07, 2015 11:34 am
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: deleteme files causing trouble
Replies: 2
Views: 6829

Re: deleteme files causing trouble

Hello, I'm sorry for the inconvenience. Since the website is also blank I suspect this is an issue pertaining to the website configuration and not Installatron specifically. Through your web hosting control panel, check the Apache/PHP error log for anything related to the website, and also try setti...
by Phil
Thu Aug 27, 2015 8:12 pm
Forum: Suggestions and Feedback
Topic: More cloud backup options?
Replies: 9
Views: 27915

Re: More cloud backup options?

Hello,

I can confirm that S3 support will be the next platform added.

Thank you,
Phil
by Phil
Thu Aug 27, 2015 8:08 pm
Forum: Suggestions and Feedback
Topic: Any way to have installatron pick up Plesk changes?
Replies: 1
Views: 2628

Re: Any way to have installatron pick up Plesk changes?

Hello,

I've been able to reproduce this issue. We're investigating available hooks to determine whether this can be automated.

Thank you,
Phil
by Phil
Thu Aug 06, 2015 5:14 pm
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: Import Manual Installation into Installatron
Replies: 1
Views: 1840

Re: Import Manual Installation into Installatron

Hello,

Yes, to import an existing install use the "import existing install" button from the Applications Browser tab (use the arrow button next to "install this app").

If you have any questions just let us know.

Thank you,
Phil
by Phil
Sat Aug 01, 2015 12:19 pm
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: Drupal 8 beta 13
Replies: 2
Views: 1922

Re: Drupal 8 beta 13

Hello,

We're expecting this version to be published Monday. I understand there's an issue with the install process which has delayed the release. Typically new versions are published within hours of vendor release.

Thank you,
Phil

Go to advanced search