Search found 486 matches

by Phil
Sun Dec 06, 2015 10:06 pm
Forum: Installatron Plugin
Topic: Installatron plugin import WP from XAMPP 5.6.3 on Plesk
Replies: 1
Views: 1275

Re: Installatron plugin import WP from XAMPP 5.6.3 on Plesk

Hello,

Sorry to hear about the trouble.

I can't find any history for the specific "unknown DB server" error. Is this error coming from Installatron directly? At what stage is it received?

Thank you,
Phil
by Phil
Thu Nov 19, 2015 1:22 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Clone feature not copying files
Replies: 5
Views: 2151

Re: Clone feature not copying files

Hello,

Please check the Files & Tables list for the source installation (from the edit installation page). We've seen a few cases where certain files are unchecked from the source and therefore aren't cloned.

Let me know if I can answer any questions.

Thank you,
Phil
by Phil
Tue Nov 10, 2015 7:59 pm
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: Importing 'Exisitng Install' of Magento App Question
Replies: 3
Views: 2587

Re: Importing 'Exisitng Install' of Magento App Question

Hello,

Please use the 'import existing install' wizard to import the existing installation so that it can be managed by Installatron. This process won't impact the live installation in any way.

Thank you,
Phil
by Phil
Fri Oct 16, 2015 6:12 pm
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: Can't see 'My Applications' or 'Backups' Tabs
Replies: 7
Views: 4013

Re: Can't see 'My Applications' or 'Backups' Tabs

Hello,

We've provided a solution to GoDaddy for this issue. I would recommend opening a ticket with them, or let us know your GoDaddy server IP address and we'll pass the information along to their support team.

Thank you,
Phil
by Phil
Sat Oct 10, 2015 6:22 pm
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: All of our WebDAV backups have suddenly stopped working
Replies: 13
Views: 10338

Re: All of our WebDAV backups have suddenly stopped working

Hello,

Sorry to hear about the trouble. What's the version of Installatron currently installed?

If you have root access, reply with:

Code: Select all

grep update /usr/local/installatron/etc/settings.ini
cat /usr/local/installatron/etc/version


Thank you,
Phil
by Phil
Sun Oct 04, 2015 12:53 am
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Account setup for Installatron remote
Replies: 1
Views: 2164

Re: Account setup for Installatron remote

Hello,

Check the SSH path entered. Typically for SSH a full path must be entered, e.g. /home/user123/public_html/ instead of just /public_html/

Let me know if issues persist.

Thank you,
Phil
by Phil
Fri Sep 25, 2015 12:39 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: reset Administrator login /password
Replies: 1
Views: 2022

Re: reset Administrator login /password

Hello,

For Installatron Server you can execute this command:

/usr/local/installatron/installatron --repair --reset-admin

If there are any questions let us know.

Thank you,
Phil
by Phil
Tue Sep 22, 2015 1:43 am
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: import and restore backups stored locally
Replies: 7
Views: 6529

Re: import and restore backups stored locally

Hello,

In recent versions there's an extra layer of caching which will prevent this from showing up. Try navigating to this URL directly to refresh the cache:

Code: Select all

http://URL:2222/CMD_PLUGINS/installatron/index.raw#/backups/80355073480594a99470dcacccd8cf2c


Thank you,
Phil
by Phil
Sun Sep 20, 2015 3:46 pm
Forum: Suggestions and Feedback
Topic: CMS Made Simple update to v2.0
Replies: 9
Views: 6972

Re: CMS Made Simple update to v2.0

Hello,

We're working to get this released as quickly as possible. The new major version has significant changes from previous versions. ETA is early next week.

Thank you,
Phil

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