Search found 490 matches

by Phil
Tue Feb 09, 2016 11:07 am
Forum: Administrative Technical Discussion and Troubleshooting
Topic: App icons don't show on Cpanel 11.54 paper_lantern template.
Replies: 2
Views: 1889

Re: App icons don't show on Cpanel 11.54 paper_lantern template.

Hello,

This should be corrected under the current release version 9.1.23. Please try re-applying the update:

/usr/local/installatron/repair -f --release

If the issue persists let us know.

Thank you,
Phil
by Phil
Mon Feb 01, 2016 1:10 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Error installing installatron plugin 9 in cPanel/WHM
Replies: 1
Views: 1663

Re: Error installing installatron plugin 9 in cPanel/WHM

Hello,

Try these install commands instead:

Code: Select all

rm -fr /usr/local/installatron/lib /usr/local/installatron/etc/php.ini
curl -O https://data.installatron.com/installatron-plugin.sh
chmod +x installatron-plugin.sh
./installatron-plugin.sh -f --release
Thank you,
Phil
by Phil
Tue Jan 26, 2016 2:45 pm
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: Possible install problem
Replies: 1
Views: 1790

Re: Possible install problem

Hi Tom,

Sorry to hear about the trouble. Do you also experience this issue with the Twenty Sixteen theme?

Thanks,
Phil
by Phil
Sun Jan 24, 2016 12:39 pm
Forum: Suggestions and Feedback
Topic: Sales
Replies: 1
Views: 3214

Re: Sales

Hello,

I've reached out through email with the requested information.

Thanks you,
Phil
by Phil
Tue Jan 12, 2016 4:46 pm
Forum: Suggestions and Feedback
Topic: Application suggestion: Grav getgrav.org
Replies: 1
Views: 2818

Re: Application suggestion: Grav getgrav.org

Hello,

Thanks for the suggestion! We'll take a closer look at Grav and get it added if possible.

Thank you,
Phil
by Phil
Tue Jan 12, 2016 4:45 pm
Forum: Suggestions and Feedback
Topic: Amazon S3 Backup Location Option
Replies: 2
Views: 3917

Re: Amazon S3 Backup Location Option

Helo,

I can confirm S3 support is coming soon. ETA is a week or two.

Thanks,
Phil
by Phil
Sun Jan 10, 2016 5:12 am
Forum: Installatron Plugin
Topic: Installatron temporarily disabled
Replies: 1
Views: 2310

Re: Installatron temporarily disabled

Hello,

Check the IP address on the license matches the server's public-facing IP address. If that doesn't help I would recommend opening a ticket.

Thank you,
Phil
by Phil
Thu Dec 31, 2015 6:29 am
Forum: Installatron Plugin
Topic: Databases out of limit (Virtualmin/webmin)
Replies: 1
Views: 2862

Re: Databases out of limit (Virtualmin/webmin)

Hello,

Were any settings changed in regards to the enforcement of these limits? Installatron uses Virtualmin's API to create and manage databases and expects the API to return an error if the user exceeds the limit.

Thank you,
Phil
by Phil
Tue Dec 22, 2015 12:11 am
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Joomla emergency sessions.php patch/replacement files
Replies: 1
Views: 1620

Re: Joomla emergency sessions.php patch/replacement files

Hello,

We've released Joomla 1.5.26-2 and Joomla 2.5.28-2 today to apply these patches and today's patch for Joomla 1.5.x and 2.5.x.

Thank you,
Phil
by Phil
Fri Dec 11, 2015 5:24 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Clone feature not copying files
Replies: 5
Views: 2545

Re: Clone feature not copying files

Hello,

This was fixed with the release of 9.1.22. Please give it another try on this version and let us know if issues persist.

Thank you,
Phil