Search found 486 matches

by Phil
Mon Feb 29, 2016 2:27 pm
Forum: Suggestions and Feedback
Topic: Turn on SSL settings in apps if installed in a https:// URL
Replies: 3
Views: 14502

Re: Turn on SSL settings in apps if installed in a https:// URL

Hello,

Thanks for the suggestion!

We're reviewing the changes necessary to deploy this across the board. Some apps already support this, others don't.

I'll provide another update here once the evaluation is complete.

Thank you,
Phil
by Phil
Mon Feb 22, 2016 2:38 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Auto backups not working
Replies: 2
Views: 1637

Re: Auto backups not working

Hi Tim,

Check the crontab log to ensure the Installatron crontab process from /etc/cron.d/installatron is executing as scheduled.

Thank you,
Phil
by Phil
Wed Feb 17, 2016 5:09 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Normal response time?
Replies: 10
Views: 4496

Re: Normal response time?

Hello,

I apologize for the inconvenience.

Please let me know if any issues are outstanding at this time. I believe we've followed up to both.

Thank you,
Phil
by Phil
Mon Feb 15, 2016 9:08 pm
Forum: Installatron Plugin
Topic: Automatic Backup Schedule
Replies: 1
Views: 2288

Re: Automatic Backup Schedule

Hello,

Automatic Backup always executes at the first occurrence per day of the crontab schedule set in /etc/cron.d/installatron.

Let us know if you have any questions.

Thank you,
Phil
by Phil
Mon Feb 15, 2016 6:35 pm
Forum: Application Packaging SDK and Application Customizations
Topic: elgg - .htaccess always 0kb
Replies: 1
Views: 1404

Re: elgg - .htaccess always 0kb

Hello,

We've released a new build of the Elgg 1.12.8 package to hopefully correct this issue. Please let us know if this issue persists for new installations after the next Installatron update/repair:

Code: Select all

/usr/local/installatron/repair -f --quick


Thank you,
Phil
by Phil
Tue Feb 09, 2016 12:40 pm
Forum: Application Packaging SDK and Application Customizations
Topic: Search/Replace (Edit File) does not work as expected
Replies: 3
Views: 1937

Re: Search/Replace (Edit File) does not work as expected

Hello, The custom code should only be called once. We're reviewing what's going on there. To get this fixed use this expression instead to block the second match: $o->sr('config.php', '#\$CFG = new stdClass\(\);#', '$CFG = new stdClass( );'."\n\n".'$CFG->slasharguments = false;'); Thank yo...
by Phil
Tue Feb 09, 2016 11:07 am
Forum: Administrative Technical Discussion and Troubleshooting
Topic: App icons don't show on Cpanel 11.54 paper_lantern template.
Replies: 2
Views: 1633

Re: App icons don't show on Cpanel 11.54 paper_lantern template.

Hello,

This should be corrected under the current release version 9.1.23. Please try re-applying the update:

/usr/local/installatron/repair -f --release

If the issue persists let us know.

Thank you,
Phil
by Phil
Mon Feb 01, 2016 1:10 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Error installing installatron plugin 9 in cPanel/WHM
Replies: 1
Views: 1270

Re: Error installing installatron plugin 9 in cPanel/WHM

Hello,

Try these install commands instead:

Code: Select all

rm -fr /usr/local/installatron/lib /usr/local/installatron/etc/php.ini
curl -O https://data.installatron.com/installatron-plugin.sh
chmod +x installatron-plugin.sh
./installatron-plugin.sh -f --release


Thank you,
Phil
by Phil
Tue Jan 26, 2016 2:45 pm
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: Possible install problem
Replies: 1
Views: 1523

Re: Possible install problem

Hi Tom,

Sorry to hear about the trouble. Do you also experience this issue with the Twenty Sixteen theme?

Thanks,
Phil
by Phil
Sun Jan 24, 2016 12:39 pm
Forum: Suggestions and Feedback
Topic: Sales
Replies: 1
Views: 3005

Re: Sales

Hello,

I've reached out through email with the requested information.

Thanks you,
Phil

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