Search found 88 matches

by Josh
Fri Mar 04, 2016 2:58 am
Forum: Administrative Technical Discussion and Troubleshooting
Topic: issue choosing tables
Replies: 1
Views: 1396

Re: issue choosing tables

Greetings,

Please double check the [Files & Tables] tab of the source installation (from the My Apps tab). Check that all 3rdparty tables are checked. l

If issues persist let us know.

Best regards,
Josh
by Josh
Sat Feb 27, 2016 12:42 pm
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: Complaint about support
Replies: 7
Views: 3510

Re: Complaint about support

Hello,

I understand the concerns regarding this issue. I'm reviewing the status and will provide another update today.

Best regards,
Josh
by Josh
Thu Feb 25, 2016 12:13 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Support issues
Replies: 2
Views: 1743

Re: Support issues

Greetings,

I've escalated the ticket to the correct department. Expect another update shortly.

Best regards,
Josh
by Josh
Tue Feb 16, 2016 12:12 am
Forum: Application Packaging SDK and Application Customizations
Topic: osCommerce - Custom Code is never called
Replies: 1
Views: 1893

Re: osCommerce - Custom Code is never called

Greetings,

This issue is under investigation. Expect another update this week.

Best regards,
Josh
by Josh
Mon Dec 21, 2015 1:45 am
Forum: Installatron Plugin
Topic: Webmin/Virtualmin - Error - Missing Content-Type Header
Replies: 2
Views: 2853

Re: Webmin/Virtualmin - Error - Missing Content-Type Header

Greetings,

I've updated the ticket to request additional information. This looks like a bug on our end.

Best regards,
Josh
by Josh
Sat Dec 19, 2015 1:04 am
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: Export Installtron from GoDaddys Shared Hosting to different Server using Softaculous cPanel
Replies: 1
Views: 1679

Re: Export Installtron from GoDaddys Shared Hosting to different Server using Softaculous cPanel

Greetings,

To import an app from a different server you can use the "import existing install" wizard. This is accessible from the Applications Browser tab. Docs are here:

http://installatron.com/docs/websiteowner#migrate

Best regards,
Josh
by Josh
Thu Nov 12, 2015 8:49 am
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: Installatron no installing Magento updates and crashing server
Replies: 1
Views: 2267

Re: Installatron no installing Magento updates and crashing server

Greetings, I'm sorry to hear about the trouble. To clarify, an Installation-owned process is using excessive memory when it attempts to update Magento, which causes other processes to run out of memory? Do you have shell access to execute a few commands to give us better insight into the problem? Be...
by Josh
Tue Nov 03, 2015 4:10 am
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: All of our WebDAV backups have suddenly stopped working
Replies: 13
Views: 10964

Re: All of our WebDAV backups have suddenly stopped working

Hello, I'm sorry to hear the issue persists. Did you get my reply back on Oct 30? In my reply, I provided output from CURL which is also producing an authentication error. There must be a mismatch in the information somewhere. Can you review the output I provided and let us know if anything sent wit...
by Josh
Sun Nov 01, 2015 12:45 am
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Change default app settings (disable clef in WordPress)?
Replies: 2
Views: 2713

Re: Change default app settings (disable clef in WordPress)?

Greetings,

Clef can be switched off at Installatron Admin > Features > WordPress.

If you have any questions just let us know.

Best regards,
Josh
by Josh
Fri Oct 30, 2015 5:53 am
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: All of our WebDAV backups have suddenly stopped working
Replies: 13
Views: 10964

Re: All of our WebDAV backups have suddenly stopped working

Greetings,

This issue is under investigation. I've replied by email.

Best regards,
Josh