Search found 488 matches

by Phil
Mon Nov 06, 2017 9:41 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Can't create Installatron tickets
Replies: 3
Views: 88

Re: Can't create Installatron tickets

Hello,

Please give this another attempt. The issue should be fixed.

Thanks,
Phil
by Phil
Mon Nov 06, 2017 3:17 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Can't create Installatron tickets
Replies: 3
Views: 88

Re: Can't create Installatron tickets

Hello,

We're investigating further. Please contact support@installatron.com if the issue is urgent.

Thank you,
Phil
by Phil
Mon Nov 21, 2016 11:04 am
Forum: Suggestions and Feedback
Topic: modx update to 2.5.x not available
Replies: 10
Views: 4605

Re: modx update to 2.5.x not available

Hello,

This version is now available.

Thanks,
Phil
by Phil
Sat Aug 20, 2016 11:27 am
Forum: Suggestions and Feedback
Topic: modx update to 2.5.x not available
Replies: 10
Views: 4605

Re: modx update to 2.5.x not available

Hello,

Version 2.5.1 should also be available. If you're still not seeing it let us know.

Thanks,
Phil
by Phil
Fri Aug 19, 2016 4:41 am
Forum: Suggestions and Feedback
Topic: WordPress 4.6 available
Replies: 2
Views: 2525

Re: WordPress 4.6 available

Hello,

This version should be available. If you aren't seeing it after the next forced/update Installatron Update please let us know.

Thank you,
Phil
by Phil
Fri Jul 08, 2016 9:18 pm
Forum: Suggestions and Feedback
Topic: Lack in support.....
Replies: 1
Views: 2157

Re: Lack in support.....

Hello, I apologize for the poor support experience. A fix for the problem in question was released today. If any issues persist please let us know. Additional support staff have recently been added to help improve response times, and we're looking to improve support further as we move forward. Thank...
by Phil
Fri Jul 08, 2016 9:16 pm
Forum: Suggestions and Feedback
Topic: Upgrade to minor releases only for plugins
Replies: 1
Views: 3916

Re: Upgrade to minor releases only for plugins

Hi Jordan,

Thanks for the suggestion!

This would be a useful option, however determining which releases are major/minor outside of WooCmmerce and other well-versioned plugins would be tricky.

We'll research this further and see what we can come up with.

Thanks,
Phil
by Phil
Fri Jul 08, 2016 9:10 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Normal response time?
Replies: 10
Views: 4856

Re: Normal response time?

Hello we also experience that the support response time is lack. It was also not the first time we experience this...... and we get clients that getting nervous! Maybe a good idea to stop with Installatron because this response time is a real shame. Sincerely Peter A fix for the problem in question...
by Phil
Mon May 23, 2016 9:22 am
Forum: Installatron Plugin
Topic: Security & setup warnings
Replies: 2
Views: 3306

Re: Security & setup warnings

Hello,

To clarify, where exactly are you seeing this message? Is this contained within /var/installatron/logs/error_log? What's the full error message?

Thanks,
Phil
by Phil
Fri Mar 25, 2016 9:27 am
Forum: Installatron Plugin
Topic: Overriding CPanel functions
Replies: 2
Views: 2867

Re: Overriding CPanel functions

Hello, We might be able to accommodate this with hooks, however the list of virtual hosts, etc., are pulled directly from the cPanel API and there's no easy way to overload these methods. Why isn't the cPanel API returning the correct data? If this is a custom platform built on top of cPanel then ou...

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