Search found 490 matches

by Phil
Wed Nov 29, 2017 2:39 am
Forum: Suggestions and Feedback
Topic: Change of URL triggers update in database
Replies: 3
Views: 546

Re: Change of URL triggers update in database

Hello,

We're testing this change on the Edge channel.

Thanks,
Phil
by Phil
Wed Nov 29, 2017 2:38 am
Forum: Suggestions and Feedback
Topic: Admin auto login and auto-detection of https
Replies: 2
Views: 611

Re: Admin auto login and auto-detection of https

Hello,

We're reviewing what we can do to keep the HTTP and HTTPS in sync. Thanks for the suggestion!

Best regards,
Phil
by Phil
Mon Nov 06, 2017 9:41 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Can't create Installatron tickets
Replies: 3
Views: 184

Re: Can't create Installatron tickets

Hello,

Please give this another attempt. The issue should be fixed.

Thanks,
Phil
by Phil
Mon Nov 06, 2017 3:17 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Can't create Installatron tickets
Replies: 3
Views: 184

Re: Can't create Installatron tickets

Hello,

We're investigating further. Please contact support@installatron.com if the issue is urgent.

Thank you,
Phil
by Phil
Mon Nov 21, 2016 11:04 am
Forum: Suggestions and Feedback
Topic: modx update to 2.5.x not available
Replies: 10
Views: 4856

Re: modx update to 2.5.x not available

Hello,

This version is now available.

Thanks,
Phil
by Phil
Sat Aug 20, 2016 11:27 am
Forum: Suggestions and Feedback
Topic: modx update to 2.5.x not available
Replies: 10
Views: 4856

Re: modx update to 2.5.x not available

Hello,

Version 2.5.1 should also be available. If you're still not seeing it let us know.

Thanks,
Phil
by Phil
Fri Aug 19, 2016 4:41 am
Forum: Suggestions and Feedback
Topic: WordPress 4.6 available
Replies: 2
Views: 2614

Re: WordPress 4.6 available

Hello,

This version should be available. If you aren't seeing it after the next forced/update Installatron Update please let us know.

Thank you,
Phil
by Phil
Fri Jul 08, 2016 9:18 pm
Forum: Suggestions and Feedback
Topic: Lack in support.....
Replies: 1
Views: 2241

Re: Lack in support.....

Hello, I apologize for the poor support experience. A fix for the problem in question was released today. If any issues persist please let us know. Additional support staff have recently been added to help improve response times, and we're looking to improve support further as we move forward. Thank...
by Phil
Fri Jul 08, 2016 9:16 pm
Forum: Suggestions and Feedback
Topic: Upgrade to minor releases only for plugins
Replies: 1
Views: 3977

Re: Upgrade to minor releases only for plugins

Hi Jordan,

Thanks for the suggestion!

This would be a useful option, however determining which releases are major/minor outside of WooCmmerce and other well-versioned plugins would be tricky.

We'll research this further and see what we can come up with.

Thanks,
Phil
by Phil
Fri Jul 08, 2016 9:10 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Normal response time?
Replies: 10
Views: 5030

Re: Normal response time?

Hello we also experience that the support response time is lack. It was also not the first time we experience this...... and we get clients that getting nervous! Maybe a good idea to stop with Installatron because this response time is a real shame. Sincerely Peter A fix for the problem in question...