Search found 492 matches

by Phil
Fri Mar 15, 2019 8:27 pm
Forum: Website Owner Technical Discussion and Troubleshooting
Topic: Clone not properly cloning all files and database data?
Replies: 2
Views: 77

Re: Clone not properly cloning all files and database data?

Hello, I can confirm there was an issue with the clone and restore processes in early 9.1.43 builds. These issues are fixed with the release of 9.1.43-7 (release build 25) which was made available earlier today. If you continue to experience any issues please open a ticket with support and we'll inv...
by Phil
Mon Mar 11, 2019 10:41 pm
Forum: Suggestions and Feedback
Topic: Imports from Media Temple and wp-config database info
Replies: 1
Views: 428

Re: Imports from Media Temple and wp-config database info

Hello,

In fact this environment variable should already be checked. Please open a ticket at the below link if you continue to experience issues.

https://installatron.com/tickets

Thank you,
Phil
by Phil
Wed Nov 29, 2017 2:39 am
Forum: Suggestions and Feedback
Topic: Change of URL triggers update in database
Replies: 3
Views: 5129

Re: Change of URL triggers update in database

Hello,

We're testing this change on the Edge channel.

Thanks,
Phil
by Phil
Wed Nov 29, 2017 2:38 am
Forum: Suggestions and Feedback
Topic: Admin auto login and auto-detection of https
Replies: 2
Views: 25668

Re: Admin auto login and auto-detection of https

Hello,

We're reviewing what we can do to keep the HTTP and HTTPS in sync. Thanks for the suggestion!

Best regards,
Phil
by Phil
Mon Nov 06, 2017 9:41 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Can't create Installatron tickets
Replies: 3
Views: 1624

Re: Can't create Installatron tickets

Hello,

Please give this another attempt. The issue should be fixed.

Thanks,
Phil
by Phil
Mon Nov 06, 2017 3:17 pm
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Can't create Installatron tickets
Replies: 3
Views: 1624

Re: Can't create Installatron tickets

Hello,

We're investigating further. Please contact support@installatron.com if the issue is urgent.

Thank you,
Phil
by Phil
Mon Nov 21, 2016 11:04 am
Forum: Suggestions and Feedback
Topic: modx update to 2.5.x not available
Replies: 3
Views: 14001

Re: modx update to 2.5.x not available

Hello,

This version is now available.

Thanks,
Phil
by Phil
Sat Aug 20, 2016 11:27 am
Forum: Suggestions and Feedback
Topic: modx update to 2.5.x not available
Replies: 3
Views: 14001

Re: modx update to 2.5.x not available

Hello,

Version 2.5.1 should also be available. If you're still not seeing it let us know.

Thanks,
Phil
by Phil
Fri Aug 19, 2016 4:41 am
Forum: Suggestions and Feedback
Topic: WordPress 4.6 available
Replies: 2
Views: 6420

Re: WordPress 4.6 available

Hello,

This version should be available. If you aren't seeing it after the next forced/update Installatron Update please let us know.

Thank you,
Phil
by Phil
Fri Jul 08, 2016 9:18 pm
Forum: Suggestions and Feedback
Topic: Lack in support.....
Replies: 1
Views: 3430

Re: Lack in support.....

Hello, I apologize for the poor support experience. A fix for the problem in question was released today. If any issues persist please let us know. Additional support staff have recently been added to help improve response times, and we're looking to improve support further as we move forward. Thank...