Search found 5 matches

by jialin
Fri Jul 08, 2016 6:51 am
Forum: Administrative Technical Discussion and Troubleshooting
Topic: Normal response time?
Replies: 10
Views: 4563

Re: Normal response time?

Hello
we also experience that the support response time is lack.
It was also not the first time we experience this...... and we get clients that getting nervous!
Maybe a good idea to stop with Installatron because this response time is a real shame.
Sincerely
Peter
by jialin
Fri Jul 08, 2016 6:31 am
Forum: Suggestions and Feedback
Topic: Lack in support.....
Replies: 1
Views: 2037

Lack in support.....

Hello
are there here more people with the same experience as we.
Day's ago we shoot in a support ticket july 4th til today still no solution.

And very lack in answering.....
Seems to me they have no time to give support?

Sincerely
Peter
by jialin
Wed Jan 27, 2010 5:15 am
Forum: Suggestions and Feedback
Topic: How long it takes you get response from support?
Replies: 11
Views: 16855

Re: How long it takes you get response from support.....

ticket=15893072

Still not solved......and now again it takes day's and still no reply??
Sorry but this support is lack....installatron is realy Top, but the support is........

I hope you can find some time to solve this, because the client is not very happy.

Thanks again
Peter
by jialin
Fri Jan 22, 2010 2:06 am
Forum: Suggestions and Feedback
Topic: How long it takes you get response from support?
Replies: 11
Views: 16855

Re: How long it takes you get response from support.....

Hi,
and again we encounter no response on support tickets, I send also pm's to Phil and Rowan and a email to sales...no response??
by jialin
Mon Dec 14, 2009 3:17 am
Forum: Suggestions and Feedback
Topic: How long it takes you get response from support?
Replies: 11
Views: 16855

How long it takes you get response from support?

Hi,
can someone tell me or Installatron support is working or is it normal you get no response at all?
I placed a ticket (by using there own support ticket system and get a confirmation also) on 9th december send mails to sales also but we never get any response....
Regards,
John

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